OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Text messages received out of order
I have called Fido tech so many times.i have a galaxy S8 I bougyt unlocked from samsung Factory reset the phone many times.reset the APN settings and did everything Fido has told me to do.as you can see in the picture sometimes the time stamp is way ...
Resolved! Unable to receive pictures in picture messages
I have had a Samsung Galaxy S4 now since June 2013 and am unable to download pictures in picture messages from certain people. Instead i get a message providing the size and an expiry date with a Downlink link. Whenever I click on the download link t...
HUAWEI- ANDROID LICENSE CANCELLATION & ESPIONAGE
Ever since I have moved to Huawei P20 and then M20 Pros, I have got increased traffic of spam-wares and spywares and hacking attempts. I just saw a news that Google has revoked android licenses to HUAWEI. My worry is that does other users too face s...
Unlock my device
bad service from FIdo and no way to converse with them as I have no phone. I contacted one week ago to unlock my old Galaxy S6 phone with no resolve. I called again 3 business days after asking for the master network code to unlock my phone. I have...
Resolved! Unlocked Huawei P30 pro VoLTE and WiFi calling
I purchased a P30 pro on my trip in Europe and these features aren't working on Fido. Called to have a ticket opened to have my IMEI "whitelisted" and today, a week later, I called to follow up. I was informed that the ticket was closed (nobody inf...
