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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 180309 Views
  • 63 replies
  • 22 likes

Resolved! Lost SIM Card and I'm overseas

  I lost my SIM card and I can't find it anywhere. I'm located in Australia for 2-month business trip.   Is there any chance fido can mail a new SIM Card? Or can I authorize a friend to go to a fido store and receives the SIM on my behalf?   Thanks!

dd89 by • I'm a participant level 1
  • 5554 Views
  • 2 replies
  • 0 likes

iPhone X screen issues

Hi! I recently purchased an iPhone X thru Fido,  and I am experiencing a lot of issues with my screen! It gets very jittery when I touch it, changes screens on its own, and if I try to text, a multitude of letters all come up, and when I try to erase...

Rhonda11 by • I'm a participant level 1
  • 1564 Views
  • 2 replies
  • 0 likes

Resolved! Android P (9.0) update on Google Pixel 2

Android 9 was launched yesterday and my phone (Pixel 2 XL) hasn't received the update yet - does Fido have to get the update first and launch it OTA at their discretion or does Google launch it OTA directly to my phone? Owners of the same phone who a...

KaranJ by • I'm a participant level 2
  • 4480 Views
  • 6 replies
  • 0 likes

Resolved! Unable to Place Video Calling with My Samsung S8

Hey, I was promised voice over lte and video calling when i was switching to fido. I have never been able to place any video call. it disconnects right after i place the call and says "call ended". i have checked my setting and everything is enabled ...

JordanK by • I'm a participant level 2
  • 6252 Views
  • 9 replies
  • 0 likes
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