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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 208550 Views
  • 63 replies
  • 22 likes

Samsung S6 unregistered sim card

Dear Fido, I currently have a Samsung S6 which I've been using for almost two and a half years now, and it's great. However, this morning I noticed that on the top right corner of the lock screen it shows "unregistered SIM". This never happened befor...

My FIDO account has been hacked!!!

Recently I went into my account after noticing a series of very expensive bills. I was off at school and was really busy and fell behind on checking my account. Once logging on and looking into it deeper, I noticed my phone had been upgraded! I was a...

sal11 by • I'm a participant level 1
  • 1572 Views
  • 1 replies
  • 0 likes

Lost Cell Phone

To Whom It May Concern:   My name is Jay B. FIDO Mobile Account Number: XXXXXXXXXX Phone Number: XXX.XXX.XXXX     I have lost my cell phone and would please like to disconnect service asap.   At your ealiest convenience, I welcome your response.   Th...

JayBradley by • I'm a participant level 1
  • 1447 Views
  • 2 replies
  • 0 likes

Resolved! New International S20+ shows 4G instead of LTE

Hello Everyone, I have a Samsung S20+ international and it's showing 4G instead of LTE. I am connected to a LTE band though so I think it's cosmetic.  Is there anyway I can change it to LTE? It's kind of annoying.  Also does anyone know what else I'l...

ShawnShanked by • I'm a participant level 2
  • 1575 Views
  • 1 replies
  • 0 likes

unlocking phone

I have a Samsung S4 that I would like to give someone. She has an old flip phone & her provider is Bell. How do I unlock my phone for her to use?

ddj by • I'm a participant level 2
  • 1147 Views
  • 1 replies
  • 0 likes
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