OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Does Fido offer price protection?
Hello, I purchased a Google Pixel 5 on a two year plan through Costco on November 5th. I noticed today that Fido dropped the price of the device to $20 per month. Is it possible to have my current installment plan ($33.29 per month) adjusted given th...
Fido not support Apple e-sim transfer & online Install cellular plan
1.Fido won't support new function from Apple ( Transfer e-sim from old phone) or (Transfer physical sim to esim online)https://support.apple.com/en-gb/HT210655 2.Fido won't support Fido iOS app to install cellular plan at anytime and anywherehttps:/...
Data Bleeding
Hi, I've been a customer of Fido for 10+ years - just in the last couple weeks i've been having to top up my data. I'm now at 12g and i checked to see how much it would take to send a simple 2 line message via imessage and it wiped our 1.3g. I had no...
Resolved! Phablet
Hello , I am planning to buy a phablet and those are the frequency of the device . This device is a 10 inches phablet which can make calls and send sms .2G mobile data band: GSM 850/900/1800/1900, 3G mobile data band: WCDMA CDMA 850/1900/2100. I wou...
Resolved! Fido Device replacement is RIDICULOUS: BRIGHTSTAR
I lost my Iphone X 64 gb and filed in a replacement. I got charged $400+tax replacement fee which is for a phone cost 1200+ and no way the cost of my phone was more than 750$ and should fall on Tier 2 according to this.Please take a look at this offi...
