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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 208696 Views
  • 63 replies
  • 22 likes

Samsung Galaxy S20 FE can't answer calls

New phone. Can't answer calls - they show up on the screen but I can't accept or decline them. The screen works fine for everything else. I've run the fido diagnostics and everything came through as working fine. It's just answering calls that's an i...

JoCl by • I'm a participant level 1
  • 1017 Views
  • 1 replies
  • 0 likes

Did not received a confirmation after upgrade phone

Hi there,I upgraded two phones on my account. I only received one of my order per email. i upgrade one of my phone at about 23:30 today Aug 19,2021 and the second line, I upgraded right after the first one.one upgrade is pick up at store, in which I ...

P09 by • I'm a participant level 2
  • 1161 Views
  • 1 replies
  • 0 likes

Data being used fast

Hi guys. Im a new member with fido one week ago.  I subscribe to 2GB with Iphone 11. Total is $60 per month ($35 for data plan) I don't use it much but why is my GB running out so fast? In less than a week but I lost more than 1GB. I mostly use wifi ...

KimmH by • I'm a participant level 1
  • 1370 Views
  • 1 replies
  • 0 likes

Resolved! Free installation

If I bought a screen protector somewhere else can fido store install it for me because the first one i bought in this store broke 

NubianXX by • I'm a participant level 2
  • 1081 Views
  • 1 replies
  • 0 likes
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