Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

data transfer from old to new

Can I bring old phone to Fido store and will they transfer all data to the new phone? Is there a charge for this service?

iPhone 13 on back order?

Hello! Recently I exchanged my iPhone 13 Pro for a Pro Max and was told it would arrive within this week. However, I just received an email stating that I've been put on back order? What does this mean for my phone? How much longer will I have to wai...

Upgrade pending

Hi, I recently upgraded my phone but when I finished the process, I did not receive any confirmation emails about the upgrade. It usually sends me an email a few hours after that but not this time. When I go back and check my phone upgrade, it show...

Did not receive the tracking number

I didnt received my tracking number of my order which was iphone 11 128gb black.

Fido account still suspended even after restarting my device

I had a past due balance that was paid off through credit card on the app. I was told to restart my device and my service would be restored but it is still suspended. What do I do? How do I contact Fido credit operations to restore service?

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Resolved! Will my phone work on the Fido network?

data transfer from old to new

iPhone 13 on back order?

Upgrade pending

Did not receive the tracking number

Fido account still suspended even after restarting my device

Suddenly receive a mobile plan confirmation email,...

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