OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Porting a number from another carrier couldn’t be made more difficult
I recently switched 3 phones to Fido from Telus. I am bringing my numbers. Apparently this has to done by a Service Specialist. It can not be done online like Bell and Telus have doing for 5 years or more. Ok, so now i have to talk to a specialist. P...
Resolved! What I.D. Do I need to buy a phone?
Looking to buy a new phone from Fido. I don't really have anything of my own, no bills are under my name, I dont have a credit card. I'd like to get started with my life. My dad will be paying my bill for a couple months, but I'd like the phone to be...
Resolved! port number to other operator before end of contract
Hi everone, I am on 2 year contract and completed 12 months.I can see good offers around from other operators. Can I port my number to other operator? Will there be any penalty or need to pay remaining amount only?Do I need to pay before porting or ...
Resolved! Cancelled account
I am a new Fido member and I went to check my account today but it says it's cancelled? I just started my plan Friday . It's so new I'm still waiting for a shipping confirmation email about my phone. I'm concerened ! Please help
Invalid Simcard number but active on account
Hello, I received a new iphone 12 with a new simcard and it doesn't recognize the number. Yesterday the website was in maintenace. Today it still doesn't recognize the numbers which customer service says it is already added to my account but without...
