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Cancel an order

Fawa88
I'm a Participant Level 3
I'm a Participant Level 3

I just placed an order for a new phone like 3 hours ago, and I changed my mind and wanted to cancel it but customer service is closed.  Is it possible to cancel an order?  If I called first thing tomorrow morning will it be too late by then?  I really wish we could cancel the orders ourselves online within a short time frame, this is so frustrating, now I have to wait til tomorrow.  And if I do cancel it, how long will it take to refresh my account, because I still want to order a phone but a different one instead.  Also, how long is boxing week, is it a week from boxing day?  

 

Thanks! 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Fawa88,

 

If the order was not processed as yet then it should be okay for customer service to cancel it. The boxing week promotion should last until the end of the month but there is no guarantee and it can end at any time.