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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204161 Views
  • 63 replies
  • 22 likes

Confirmation mail

Hi.I upgraded to iphone13 last Sunday. But I still have not recieved any confirmation email. I only received the email about changing data plan. I already checked junk folder,but there is nothing.Could you check this problem for me? thank you. 

Younghee by • I'm a participant level 1
  • 778 Views
  • 1 replies
  • 0 likes

unable to iPhone 13 through phone support

Disgusting experience in getting a promised offer for iPhone 13, please help.Hi,I was promised a certain offer over fido phone support. All the details will be in today's call records.Firstly it was were difficult to get a hold of phone representativ...

Resolved! Order confirmation adding a line

Hi there,  I added a line and ordered an iPhone SE with a 3gb plan, while I was putting the order through, took me to a page that just said "Order Confirmation" outlining the details of my order, but did not have any other buttons to go any further t...

TylerC1 by • I'm a participant level 1
  • 1904 Views
  • 3 replies
  • 1 likes

Resolved! Can I still use my old phone if I have a new one?

If I got a new phone with Fido, can I still use my old Fido phone as well, by switching out the SIM card?  Because sometimes I want to go hiking and play sports and I don't want to carry my brand new expensive phone, I'd rather use my old one instead...

Fawa88 by • I'm a participant level 3
  • 1689 Views
  • 2 replies
  • 0 likes

Different plan activated other that that was described

Hi, Planned shared with me during customer care support was 55 dollar and 17 gb data per month plus 10 dollar discount for 15 days. But when i saw email plan given to me is different i have a chat transcript as a proof where should i complaint.  Fido...

ps107052 by • I'm a participant level 1
  • 661 Views
  • 1 replies
  • 0 likes
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