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Refurbished iPhone not model I ordered

I'm a participant level 1
I'm a participant level 1

I received a refurbished iPhone XS Max today. According to the box, the item I was promised was a gold iPhone XS Max 256G product. What I received instead was a gold iPhone XS Max 64G product. In addition, the IMEI on the box does not match the IMEI in the phone. This is highly disappointing and disturbing. I expected better of Fido services, and would like a response as soon as possible so we can come to an acceptable resolution. 


Senior MVP Senior MVP
Senior MVP

Hello Jfcenter,


  Welcome to the community!


  Sorry to hear of your situation. That does not sound right. However, you should note that this forum is community-driven and not intended as a venue for customer services. As such, we would not be able to look into your situation. If you would like to discuss the issue, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀