I have a Fido "home phone" using the ZTE WF721. When I call a phone service requiring a PIN or extension number to be entered, the first digit of the PIN or extension number is always repeated. For example:
(999) 555-1212 requires PIN 62345 followed by pound.
So, I type in the phone number:
Wait for the prompt to enter my PIN and I type in:
System responds with something like:
"The PIN you entered, six-six-two-three-four-five, is not valid. Please try again." (Always the first digit repeated)
It does not matter what phone device is attached and placing the call and it does not matter what service I'm trying to call so it seems like it is an issue with the ZTE. And, it always the first digit of the PIN or extension no matter what that digit is. Of course, this doesn't make much sense to me since it is the phone device that is issuing the DTMF signals. The behaviour is as if the ZTE is inserting that extra leading digit.
Simple dialing of a phone number works fine.
Anyone else have a similar issue?
As an aside, the erratic behaviour of the message indicator light is also a continuing concern.
***Edited to add Labels***
Solved! Go to Solution.
I'm experiencing the same problem. If I dial a telephone number or Fido voice mail no problem.Dialing a business and entering an extension or PIN number not going to work. I tried other telephone handsets and nothing works. I've searched the web and others had the same issue with no workaround. I think we need a software update.
A small percentage of our Wireless Home Phone customers are having issues with touch tones that may cause difficulty navigating interactive phone menus or dialling calling cards and extensions. We are working with the manufacturer on a fix for those affected. We'll let you know when a solution is available!
I am having the same problem. I have tried using two different phones and niether will work. Really need to get this fixed as I do a lot of calls for business that require the use of pins or extensions.