I have a Fido "home phone" using the ZTE WF721. When I call a phone service requiring a PIN or extension number to be entered, the first digit of the PIN or extension number is always repeated. For example:
(999) 555-1212 requires PIN 62345 followed by pound.
So, I type in the phone number:
Wait for the prompt to enter my PIN and I type in:
System responds with something like:
"The PIN you entered, six-six-two-three-four-five, is not valid. Please try again." (Always the first digit repeated)
It does not matter what phone device is attached and placing the call and it does not matter what service I'm trying to call so it seems like it is an issue with the ZTE. And, it always the first digit of the PIN or extension no matter what that digit is. Of course, this doesn't make much sense to me since it is the phone device that is issuing the DTMF signals. The behaviour is as if the ZTE is inserting that extra leading digit.
Simple dialing of a phone number works fine.
Anyone else have a similar issue?
As an aside, the erratic behaviour of the message indicator light is also a continuing concern.
***Edited to add Labels***
Solved! Go to Solution.
NO. Don't you get it? This is the same story we have been getting for months. It is time to rebate people and take the units back. I want a FULL refund for this service since I got it. I will then more on to another vendor. Until I get a refund I plan to continue to make my opinions know and take up as much of Fidos time both here and on the phone.
The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.
Just requested fido to cancel my home-line and my cellphone line. From nov to april the homeline was useless for this pin issue and now the price went up to 18/month from 15. In cellphone line 25(100 minutes only) they cannot do anything better for me either although the cell phone cancelation automatically increases home phone line. So technically I was paying 25+15 for 2 useless lines for last 6 months. I just don't feel that after having it for useless reason for last 6 months, this price increase justifies anything. Was expecting better from fido. Cheers everyone.