Hello,
Your device must be compatible with the Fido/Rogers network, which uses:
GSM ~ EDGE (2G) ~ on band 5 (850MHz).
UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).
To access LTE, the device must be compatible with one or more of the following:
- 700 MHz on Band 12;
- 850MHz on Band 5;
- 1900 MHz on Band 2, Band 25;
- 1700/2100 MHz on Band 4, Band 66;
- 2600 MHz on Band 7.
The more compatible bands/frequencies a phone has, the greater likelihood of service. That said, the phone does not need to be compatible with all of the bands/frequencies in order for it to work with the Fido/Rogers networks. Access to the networks would depend on the bands/frequencies of the surrounding towers. Not all of the towers use all of the bands/frequencies. For more info, see here.
Hope this helps 
Cheers
Hello again,
Thank you for the additional information.
@sanwich wrote:
...If I'm reading your message correctly, are you saying roaming should be disabled or enabled? I have had it only disabled....
I think it's worth trying to enable roaming on your device. Some devices from abroad are intended for particular markets. They might regulate usage outside of those markets by requiring roaming settings to be enabled. Those settings might still need to be enabled even if a local SIM card is used. As long as the Fido SIM card is connected to Canadian cellular networks, you won't incur roaming charges.
@sanwich wrote:
...The good news is I am able to connect to Wifi and LTE Data successfully. Yay! Since your reply, I have tried two more locations to check the SIM card signal, but unfortunately I'm still getting an X for the signal bars, I will keep trying different locations. ..
Glad to hear you're able to connect to LTE data. That's strange you're still receiving the X for signal bars though as access to LTE networks would require LTE signal. It's possible that symbol is only for voice and messaging??
@sanwich wrote:
...Do Fido and Rogers share the same cellular tower frequencies? When I chatted with the phone seller (from Japan) he mentioned that he had Canadian customers with Rogers who managed to get the phone to work...
Yes, Fido and Rogers share the same cellular towers and frequencies. However, as mentioned, cellular service would depend on a number of factors. Your particular set of circumstances would be different from those other Rogers customers. With my old phone, I remember having to drive across town just to send/receive MMS. Calls and SMS were working at my location, but the signal strength was not sufficient to send the data within MMS until I drove to another area. Same phone, same Fido/Rogers network, different set of external circumstances. Incidentally, that was the impetus for me to abandon my beloved flip-phone.
It's also possible those Rogers customers are also affected by the reduced GSM footprint (or complete GSM shut-down). The phone seller might not be aware of Canada's intent on decommissioning the GSM network.
Unfortunately, if your phone is unable to access the GSM network given your circumstances, you might not be able to use that device for voice or messaging on the Fido/Rogers networks. Depending on your location, you might be able to use functions with other providers. Some Canadian providers do use 1700/2100MHz (Band 4) for their '3G' (WCDMA/UMTS) network. Though, they might not operate the same LTE bands/frequencies.
@sanwich wrote:
...[P.S. This brings me back, when forums would convert 8.) to the sunglasses emoji] ...
Yes, I made a mental note to add a space between those characters to prevent the emoji, but I forgot 🤣
Hope this helps 😀
Cheers
Hello Phdude,
Welcome to the community!
As far as I can tell, these should be the band/frequency specifications for that phone:
| GSM Mhz band | Quad-Band 850/900/1800/1900 |
| Primary 2G network | GSM 850/900/1800/1900 |
| Primary 3G network | UMTS 850/900/1700/1900/2100 |
| Primary 4G network | LTE Cat6 (1, 2, 3, 4, 5, 7, 8, 12, 17, 20, 26, 28, 66) TD-LTE (38, 40, 41) |
~taken from here.
Does that appear to be the version of the phone in which you're interested? According to those specifications, that phone should have most of the compatible bands/frequencies used on the networks. While the phone should work on the networks, you should note that since the phone was not purchased from Fido (and is not a Canadian version), it's unlikely certain features (ie voLTE and/or Wifi-calling) will work.
If your new phone uses a different sized SIM card, you might need to purchase a new SIM card. You can either go to a Fido Store to purchase a new one or contact customer service to order another SIM card. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Once you receive your new SIM card, you would be able to update your SIM card via your My Account (see here).
Hope this helps 😀
Cheers
Hello Phdude,
I think the use of smaller SIMs is a space saving measure. Real estate is a premium in phones. Phone manufacturers want to pack as much technology as they can into relatively small spaces. The reduction in SIM size makes additional room for other parts.
If I remember correctly, I believe the cost of a new SIM is approximately $10 (before taxes). While fewer and fewer devices might be designed with micro-SIMs in mind, that sized-SIM would still work in older devices. In fact, I believe most newer SIMs are now tri-SIMs (see image here). That is, they are designed to be either standard-, micro-, or nano-sized, depending on one's needs.
Hope this helps 😀
Cheers
Hello Sonny875,
Have you verified whether the phone has the necessary compatible bands/frequencies? You can verify those at the beginning of this thread.
Have you verified that the phone is using the proper APN settings? If the phone is LTE-capable, it should be using ltemobile.apn. You can verify the proper settings here. You should also verify that the APN includes the MMSC, MMS Proxy, and MMS Port settings.
Hope this helps
Cheers
Hey @Croustibat,
We're not able to provide the exact regional breakdown of which provinces are covered by this LTE band. We also cannot confirm 100% guaranteed service on non-Fido phones. That being said, if you're phone is compatible with Band 4 and or Band 7, the LTE should work well.
Hey @jaggu2001
Welcome to the Community!
iPhones do not require APNs to be added manually. Can you please confirm how and where did you add it?
Have you checked your device's settings and enabled LTE?
Let me know how it goes.
