September 2015
Hello,
Your device must be compatible with the Fido/Rogers network, which uses:
GSM ~ EDGE (2G) ~ on band 5 (850MHz).
UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).
To access LTE, the device must be compatible with one or more of the following:
The more compatible bands/frequencies a phone has, the greater likelihood of service. That said, the phone does not need to be compatible with all of the bands/frequencies in order for it to work with the Fido/Rogers networks. Access to the networks would depend on the bands/frequencies of the surrounding towers. Not all of the towers use all of the bands/frequencies. For more info, see here.
Hope this helps
Cheers
Solved! Go to Solution.
a week ago
What a nightmare Fido has caused many 3g customers.
July 10 2025 in sault ontario my phone gave a message it was deregistered. it still alowed an option to call fido but then said all agents busy and hung up. i couldnt call for emergency services, my security cameras were inactive. i couldnt open my door becaue it opens with the phone in apts..
fido had told me in txts that i would pay another 3.99 a month after they retired 3g. they did not say my phone would stop completely, data and talk. it was an 4g lte phone but did not have volte.
so i ordered a cat 62 phone that is 4g with volte. and now ive read from you that fido says only phones identical to the ones they sell are guaranteed to work on 4g. as other manufacturers are not likely to work with their volte 4g.
the phones fido sell near 1000.00 and keep going up. if your dog eats it or kid flushes it then i hope you paid extra for a psp plan. because a waterproof rating on a phone is for only a few seconds!
So fido is supposed to be an economy phone plan company for entry level useers and now they only serve the gold card customers. why not choose another service that can be contacted in chat or with more hours or that work with less expensive phones.
rant over; july 11 2025 my old phone is working again and i have no idea if it will shutoff on the july 31 2025 or they will keep it going for 3.99 a month. also the new cat62 phone i bought i have no way of yesting it with the fido 4g network to see if it will work once 3g is retired july 31.
if i call the customer service they would say call the manufacturer and if i call the manufacturer they say call the service provider to see if cat volte will work wit fido volte. so is there a sure way i can plug my sim into now before july 31 and know it will work with fido volte. remebering fido might be billing me 3.99 a month to allow 3g service fter july 31. how would i know the cat phone was really using the 4g network and not just telling me that while fido relayed the phone to a 3g networkk.
a week ago
here are the new cat 62 phones network lte bands but with all that said i dont think i can be sure it will work with fido 4g
"This mobile cell phone is the North American version, works with all major Canadian operators,supports 4G LTE, VoLTE, VoWiFi, ViLTE; single Nano slot. Bands/Modes : ,LTE Band 1/2/3/4/5/7/8/12/13/14/17/20/25/26/28/38/39/40/41/66/71""""
Saturday
Hello Sault,
As mentioned in some of my more recent posts regarding the '3G' shutdown, the issue is not necessarily not being able to access the LTE (4G) network. In fact, if the devices have compatible LTE bands/frequencies (see here), they should be able to access data on that network. Judging by the specifications you provided, it should be able to access that network for data.
I also undertand your device may be voLTE-capable. However, that capability might not be compatible or supported on all networks (see FAQs here). That said, there may be hopeful news for customers with newer devices (see here). While that article is in reference to OnePlus devices, it does state that Rogers is working to make sure that all phones from 2019 and newer will be able to access VoLTE on the network. As far as I am aware, the Cat 62 released in 2021 so should be included? Unfortunately, I do not know when that process might be fully implemented.
If your device is able to stay on the LTE network while making a call, that would be using voLTE. On the other hand, if your device switches to '3G' during calls, that would indicate that it is not (yet) using voLTE.
Hope this helps 😀
Cheers
April
Hi there
Will I be charged extra 3 $ for using the current phone.
April
Hello Joel20,
Welcome to the community!
Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know your current phone.
Are you referring to the legacy network fee? If you are referring to that fee, it would appear that your device still requires the use of the '3G' networks. What device are you using? Have you verified it has adequate compatible bands/frequencies for LTE? You can verify the compatible bands/frequences in the original post. If your phone does not have LTE bands/frequencies, you would incur that fee and would likely need to update your phone in the near future as the '3G' network is set to be decommissioned July 2025.
In addition, even if your device might have some compatible bands/frequencies for LTE, it should be noted that Fido traditionally have not supported certain services (ie voLTE and/or Wifi-calling etc) on devices or versions of devices they do not sell. Though, that does not necessarily mean people had to purchase from Fido. Fido sells the same Canadian versions of devices as the other Canadian mobile providers as well as local box stores etc. As long as the device was the same version as the one they sold, it was possible for those services to be supported.
On the other hand, non-Canadian versions of devices (ie US or Global Samsung S series etc) would likely not be supported for those services. In addition, other devices from manufacturers which are not generally sold from Fido or Canadian mobile providers (ie Xiaomi, OnePlus, Oppo, etc) are also likely not to be supported for those services (see here, here, here, here. etc).
Without voLTE, calls and text messages (SMS and/or MMS) would fall-back to the '3G' network. Is it possible you are using devices which are not supported for voLTE and/or Wifi-calling? That could be the reason your devices are using the '3G' network. I understand that once the '3G' network is decommissioned, limiting voLTE to only Canadian versions of devices they sell will be problematic for other device users. However, I am not aware of any official stance from Fido or Rogers on the matter.
Hope this helps 😀
Cheers
July 2023
4G FDD LTE
B1(2100),B2(1900),B3(1750~1765),B3(1765~1780),B4(AWS),B5(850),B7(2600),B8(900),B12(700),B17 (700),B20(800),B28(700)
4G TDD LTE
B34(2010),B38(2600),B39(1900),B40(2300),B41(2500~2690)
These are the available bands on my A52 (for the Chinese market)
What bands does FIDO support, thanks
July 2023
Hello Tonisage,
Welcome to the community!
@tonisage wrote:
4G FDD LTE
B1(2100),B2(1900),B3(1750~1765),B3(1765~1780),B4(AWS),B5(850),B7(2600),B8(900),B12(700),B17 (700),B20(800),B28(700)
4G TDD LTE
B34(2010),B38(2600),B39(1900),B40(2300),B41(2500~2690)...
According to those specifications, that version has compatible LTE bands/frequencies. You can view the compatible bands/frequencies at the top of this thread. So, you should be able to use that device for data. Those specifications, however, do not list any 2G or '3G' bands/frequencies.
If that device does not have any compatible 2G and '3G' bands/frequencies, I don't think it'll function for voice calls or messaging with Fido. I understand that phone might be capable of voice-over-LTE (voLTE). However, since the device is not available from Fido (ie not Canadian version), it would likely not be supported for certain functions (ie voLTE and/or Wifi-calling).
Hope this helps 😀
Cheers
January 2023
Hi! Could you please check if Rog Phone 6 (CN) version would work in fido canada? Here's the link - https://www.giztop.com/asus-rog-phone-6.html , Thank you
January 2023
Hello Ashik7771,
Welcome to the community!
From specifications provided on that page, these appear to be the compatible bands/frequencies for that device:
According to those specifications, that device should have the compatible band/frequency for 2G and '3G'. That said, I'm not sure why they specified B5/B6 rather than B5, B6. It could be a typo as I am not aware of any significance of B5/B6. However, if it is different from B5, the device might not work properly for voice and messaging.
With regards to LTE, that device would also have many compatible bands/frequencies. While the device should work on the networks, coverage would depend on corresponding bands/frequencies used at your surrounding cellular towers. You can get an idea of your area towers here. It should be noted that Fido does not currently offer 5G services. You might consider verifying whether the device would be compatible with the 5G services from other providers, if you wish to someday access those services.
You should also note that since the device is not available from Fido, it's likely certain features (ie voLTE and/or Wifi-calling) won't be supported on that device.
Hope this helps 😀
Cheers
January 2023
Thank you for replying!!kts really helpful! So the phone will work good with 4G Fido in canada if I import it here right? If u could answer this that'd be amazing
January 2023
Hello again,
Unfortunately, I cannot guarantee the device will work on the networks. I can only go by the information available. Judging by those specifications, the device should be able to access the LTE networks. Again, coverage would depend on corresponding bands/frequencies used at your area cellular towers.
It's possible the device might work on the '3G' network for voice and messaging. If not, you might not be able to use it for making calls or sending messages since voLTE won't likely be supported.
Hope this helps 😀
Cheers
February 2023
Hey there,
So this phone is Chinese Version which will be flashed with global rom. Could you please check if it'll work on Canada Fido? These are the bands it supports- 4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B18/B19/B26/B28,
4G: TD-LTE: B34, B38, B39, B40, B41, B42, B48
5G: SA: N1/N3/N5/N8/N28, SA & NSA: N41/N77/N78/N79.
February 2023
Hello again,
@Ashik7771 wrote:
...4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B18/B19/B26/B28,
4G: TD-LTE: B34, B38, B39, B40, B41, B42, B48
5G: SA: N1/N3/N5/N8/N28, SA & NSA: N41/N77/N78/N79.
As before, I cannot guarantee the device will work on the networks. I can only state that it appears to have some compatible LTE bands/frequencies. While you have not provided any 2G or '3G' bands/frequencies for the device, it's possible it has the same issue regarding B5/B6 as previously mentioned. The other potential issues previously mentioned would also apply.
In addition, I cannot recommend flashing the device with a different ROM. As well, this forum would not be the proper venue for such discussions.
Hope this helps 😀
Cheers
January 2023
Thank you!! I'm probably gonna buy this phone lol. This is really helpful!!
January 2023
hi cawtau
I have the following phone
samsung a33G6 6GB ram/128GB storage IND model.Based on your answer it seems that the fido network will be compatible with the phone.Could you confirm.
Galaxy A33 5G 6GB/128GB(Blue) - Price & Specs | Samsung India
January 2023
Hello Sg3243,
Welcome to the community!
From specifications provided on that page, these appear to be the compatible bands/frequencies for that device:
According to those specifications, that device should have the compatible band/frequency for 2G and '3G'. With regards to LTE, that device would also have many compatible bands/frequencies. While the device should work on the networks, coverage would depend on corresponding bands/frequencies used at your surrounding cellular towers. You can get an idea of your area towers here. It should be noted that Fido does not currently offer 5G services. You might consider verifying whether the device would be compatible with the 5G services from other providers, if you wish to someday access those services.
You should also note that since the device is not available from Fido, it's likely certain features (ie voLTE and/or Wifi-calling) won't be supported on that device.
Hope this helps 😀
Cheers
January 2023
Thanks for the reply cawtau,
Just had few more questions and would appreciate it if you could answer them.
So i can access 4g on fido/rogers network but its not sure if I can access wi-fi calling or vo-lte right?
Also will my ability to make normal calls/whats-app calls be affected.
January 2023
Hello again,
Yes, depending on your location, it should be able to access the Fido/Rogers LTE networks. It would be unlikely that device would be supported for Wifi-calling and/or voLTE.
WhatsApp calls shouldn't be affected since those generally transmit over Wifi or data. Note that if the app deems the Wifi or data connection to be inadequate, there have been instances where those calls have been sent over networks as cellular calls (see here).
With regards to normal calls, it would depend on your situation. As mentioned, the device does have the compatible band/frequency for 2G and '3G' networks. Those networks would be necessary for voice and messaging if the device is not supported for voLTE. If your area networks do not use those networks, your device would unlikely be able to make or receive calls.
While there may currently be relatively few cellular towers which do not use '3G' networks, you should note that the lifespan of that network is limited. They have already begun to decommission the GSM (2G) networks. I think it would be inevitable the WCDMA/UMTS ('3G') networks would be decommissioned as well. In fact, the US has already shut-down their '3G' networks (see here). The information I have come across suggest that the '3G' sunset for Canada might occur in 2025.
Hope this helps 😀
Cheers
March 2022
Hello, I have a Kyocera 701KC Digno Keitai 2, which is a Japanese flip phone. Here are the network specifications for this phone. Based on these numbers, is it compatible with the Fido/Rogers network?
When comparing the frequencies to Fido/Rogers, I'm not seeing any matches (ecept maybe 2G). Do you see the same?
I read the other comments, and it says it might depend on my location. I live in the city (Vancouver) so would that still be an issue? Instead of seeing no bars, I'm seeing an X over the signal bars. Does this mean my APN settings are wrong? (I followed the forum thread titled: Fido’s APN & MMS Settings) Thank you!
March 2022
Hello Sanwich,
Welcome to the community!
Wow, that is a nice phone! I miss my flip-phone 😢
According to those specifications,that phone would only have one compatible LTE band/frequency and possibly one compatible 2G frequency. I note that it may have a compatible 2G frequency because Fido/Rogers is in the process of decommissioning the GSM network (see here).
It is not clear as to how long the remaining GSM frequency will be available. Even if that frequency remains available on the GSM network, it's possible its footprint has been reduced as some 850MHz has been refarmed to the LTE network. That could account for having signal issues depending on your location. That said, your phone should be able to receive signals from the LTE network, though it could also be location dependent.
Is your phone unable to receive signals everywhere? In addition to proximity to cellular towers, there are many factors which can influence cellular reception (see here and here). That's why no mobile provider can guarantee service. There are just too many factors beyond their control. You might consider testing your phone at different locations. You can get an idea of your area cellular towers here.
Are you intending on using that phone for data as well or merely for voice calls and messaging? The APN settings does not usually affect calls. Those settings are mainly for accessing data and sending/receiving MMS. That said, the page you note would be the place for the correct settings.
Have you enabled any roaming settings? Occasionally, phones from abroad might think they are roaming if they are used outside of their intended markets even though they might be using a local SIM card.
Unfortunately, devices with limited band/frequency compatibility might not function adequately. As much as I still love my old flip-phones (also from abroad), their limited functioning force me to get a Canadian version of a phone. Sadly though, there are not very many Canadian flip-phones.
Hope this helps 😀
Cheers