Video calling with Pixel 2 XL?

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Video calling with Pixel 2 XL?

Hello,

 

At some point, I was using the Video Calling over LTE feature successfully, but it stopped working eventually, on my Pixel 2 XL bought from Fido.

I followed the steps of this thread: https://forums.fido.ca/t5/General-Support/Video-calling-for-BYOD/td-p/141008

 

I am in the same situation, where the option can't be enabled in the Phone application and the switched is OFF and greyed out in the *#*#4636#*#* menu.

How can I enable the feature?

Accepted Solution

Re: Video calling with Pixel 2 XL?

Hey everyone, 

 

We inquired internally and can officially confirm that Google Pixel devices are compatible with Voice over LTE (VoLTE) but not compatible with Video over LTE (ViLTE). 

 

Our documentation on VoLTE and Pixel devices will be updated shortly to include this information. 

 

Thanks! 

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Re: Video calling with Pixel 2 XL?

@FidoFaiza, the VoLTE works just fine for the HD calls the problem is Fido is not provisioning the phone for video calling. The video calling we are speaking of is the one video calling that is made over the network so it does not use  da ourthird party app and we do not need  to use our data. I've been through the samething when I got my Pixel3 last November.

 

I even spoke to one of your tech guys and was fed the same excuse. Google will be releasing a fix in the next few days. 

 

It would be great if you guys provision the phone to enable the feature.



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I'm Helpful Level 1
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Re: Video calling with Pixel 2 XL?

It works for my S9 now (it never has before today). VoLTE/Video call and even wifi calling!!! Fido tech support fixed it on their side it was a problem with the configuration.

So do raise a ticket with them if it's not working for the P2XL...

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Video calling with Pixel 2 XL?

Glad to hear, @danthemanx !

@FidoFaiza, sure, let's hop to PMs!  Hopefully we can apply the same successful recipe as danthemanx!

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Re: Video calling with Pixel 2 XL?

@karbon15, let me know if Fido enables the feature for you.



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Re: Video calling with Pixel 2 XL?

Sounds good @karbon15 , sending a PM your way! 



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Community Specialist
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Re: Video calling with Pixel 2 XL?

Hey everyone, 

 

We inquired internally and can officially confirm that Google Pixel devices are compatible with Voice over LTE (VoLTE) but not compatible with Video over LTE (ViLTE). 

 

Our documentation on VoLTE and Pixel devices will be updated shortly to include this information. 

 

Thanks! 



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