At some point, I was using the Video Calling over LTE feature successfully, but it stopped working eventually, on my Pixel 2 XL bought from Fido.
I followed the steps of this thread: https://forums.fido.ca/t5/General-Support/Video-calling-for-BYOD/td-p/141008
I am in the same situation, where the option can't be enabled in the Phone application and the switched is OFF and greyed out in the *#*#4636#*#* menu.
How can I enable the feature?
Solved! Go to Solution.
We inquired internally and can officially confirm that Google Pixel devices are compatible with Voice over LTE (VoLTE) but not compatible with Video over LTE (ViLTE).
Our documentation on VoLTE and Pixel devices will be updated shortly to include this information.
@FidoFaiza, the VoLTE works just fine for the HD calls the problem is Fido is not provisioning the phone for video calling. The video calling we are speaking of is the one video calling that is made over the network so it does not use da ourthird party app and we do not need to use our data. I've been through the samething when I got my Pixel3 last November.
I even spoke to one of your tech guys and was fed the same excuse. Google will be releasing a fix in the next few days.
It would be great if you guys provision the phone to enable the feature.
It works for my S9 now (it never has before today). VoLTE/Video call and even wifi calling!!! Fido tech support fixed it on their side it was a problem with the configuration.
So do raise a ticket with them if it's not working for the P2XL...