Very Poor Cell Reception

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I'm a Participant Level 1 a_meow
I'm a Participant Level 1

Very Poor Cell Reception

I have such bad reception with my Fido phone (iPhone 4) when at home it's becoming a HUGE problem. When trying to make a call it's "searching" for a network, text messages are never delivered and if I do have service it's only one bar that doesn't last for long.

 

When the phone is used elsewhere there are no problems so I know it's not the hardware.

 

Is there a quick fix for this or is it that Fido's services where I live are not 100% supported. If that's the case, I will have to consider switching carriers.

 

 

 

Accepted Solution

Re: Very Poor Cell Reception

Hey Everyone! I realize this is a bit of an older post but I thought this would be a good place for a plug-in about our Wi-Fi calling service.

 

Wi-Fi Calling can be a great help in situations where you have weak coverage, low/no signal bars. You can check out more details about this option right from here 

 

You can also check out our NetworkAid feature on the My Account App. It's simple, you just need to log into My Account > Select ``Help``> ``NetworkAid``. 

 

This will let you check on the status of the network in your area and even lets you directly report network issues & outages!

 

You can read about this in the following blog to check out all the details. I hope this helps! Very_Happy  

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Message 1 of 22
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I'm a Participant Level 1 evonne
I'm a Participant Level 1

Re: Very Poor Cell Reception

I have poor reception.

I do not receive texts, calls. Now I might not be able to send texts either.

Horrible network and customer service.

 

Anyone can suggest a better carrier? Telus? Bell?

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Message 2 of 22
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Community Specialist
Community Specialist

Re: Very Poor Cell Reception

Hi everyone,

 

Have either of you contacted our technical support to trouble shoot your issues?



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Message 3 of 22
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I'm a Participant Level 1 Drea
I'm a Participant Level 1

Re: Very Poor Cell Reception

Hi, I have the same issue although not to the same extent. I get some reception, enough to establish a call but many calls gets dropped soon thereafter, especially if I'm moving around.
When speaking with tech, they (multiple agents due to calls dropping) were all saying there was nothing they could do except hope Fido installed more towers or increased the effect on existing towers.
What seems to happen is that my neighborhood is located in the middle of three towers, all just strong enough to reach the area but weak enough to not effectively sustain a connection and therefore I keep getting bounced around the three but since the signal is soo weak the call gets dropped most of the time.
Seems like there's nothing I can do about it. Sad I am a Fido customer since Fido first came about but I don't know what to do now. BTW, I'm located in Calgary, not on the outskirts but actually in the city. Only 15 minutes from downtown.
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Message 4 of 22
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I'm a Participant Level 1 Hassanariq
I'm a Participant Level 1

Re: Very Poor Cell Reception

I went all the way to purchase Fido with Iphone 5 plan of $ 80 ( December 2012 ) promotion but from very first day I start facing signal problems.

 

I live in Mississauga which is according to Fido city map fully covered and dropping single is not an issue. But in reality I hardly get maximum of 3 bars where ever in Mississauga I go (staying outside). Minute I go inside a building it drops to 1-2 singles.

 

When call Fido 611 number, customer service blamed on IPhone. So I took to apple store. They did what every Apple is famous for “ they said there is no problem with phone but to keep you satisfy we will replace it for you”

 

After getting phone, apple store guy said “ based on your carrier, I would recommend not to put iphone in a sleeve ( cover ) .

 

Now I am keep it open and yes getting 2-3 bars In close environment.

 

I don’t know if it is me or it is going on with others…..

 

When told it to Fido they said, “ We are not getting any complains of poor reception in Mississauga, so we don’t think it is our network problem”

 

Now end of the day , I am screwed up and only thing can do is to wait for few months and cancel the agreement and consider it a loss.

 

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Message 5 of 22
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I'm a Contributor Level 1 kang8690
I'm a Contributor Level 1

Re: Very Poor Cell Reception

I work in sauga and I get 3 bars signal too, but once I disable LTE, it goes to full bar, maybe try that...

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Message 6 of 22
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I'm a Participant Level 2 SansObjet
I'm a Participant Level 2

Re: Very Poor Cell Reception

Indoor reception can sometimes be improved by installing a repeater (a.k.a. signal booster). You are basically installing an exterior antenna, an amplifier and re-broadcasting the signal inside with another antenna. It only works if the exterior signal is strong enough, if you are located in a RF "black hole" area there will be nothing to pickup and bring inside.

 

This is how you can receive signals in basements, for example. Look for products from Wilson or Phonetone. Expect to spend $250 minimum.

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Message 7 of 22
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I'm a Participant Level 2 long_time_user
I'm a Participant Level 2

Re: Very Poor Cell Reception

I too have a reception issue, but only on weekday evenings between about 5:00 p.m. and 10:00 p.m. and only in my neighbourhood. Around 10:00, I will suddenly get all the texts people had been trying to send me over the previous 5 or so hours. If I leave the neighbourhood (shopping or errands), I will get all my texts as soon as I cross a particular street.

 

Note that reception is fine during weekdays and weekends. It's only in the evenings that it seems to be a problem and only in the late spring / early summer period. The same thing happened last year. Last year when this happened, I went through all sorts of things with Customer Service, including re-initializing my account. I eventually bought a new phone, which seemed to help, but now I'm wondering if it was just the time of year that restored service.

 

Customer Service says there is no process for passing on this complaint to the network technical people. Who do we contact to let them know there seems to be a network problem in my neighbourhood (I live in a suburb of Ottawa)?

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Message 8 of 22
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Community Specialist
Community Specialist

Re: Very Poor Cell Reception

Hi there long_time_user,

 

What an odd issue. First thing that comes to mind is a massive network congestion, however it can't possibly be so consistent.

 

Do other people in your neighborhood experience this issue as well?

 

What phone are you using? Have you tried a different phone model?

 

Let us know,



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Message 9 of 22
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I'm a Participant Level 2 long_time_user
I'm a Participant Level 2

Re: Very Poor Cell Reception

I don't know if other people in my neighbourhood experience this, but other family members do. I'm using a Nokia X2, which I  bought this time last year when this happened to me with my old phone. And that was only after several weeks of trying other things with Customer Service. I received texts fine all winter. It's only since spring that this has started happening again (it did the same thing last year, which makes me wonder if it's some kind of solar interference).

 

I have been in touch with Customer Service through various channels and my understanding is they are looking into it.

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Message 10 of 22
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I'm a Participant Level 1 issac
I'm a Participant Level 1

Re: Very Poor Cell Reception

@Hassanariq I have had the same exact problems as you and everyone else on the forum. It's funny how Fido told me the same thing "we don't know what the problem is because we haven't had these complaints before" And this is after I went to Apple and they gave me a new one. Two days ago they asked me to go to fido and to go to Apple once again and see if they can help. I explained that I don't have the time to be running around store to store, as I have a full time job and responsibilities. I did ask what would happen if they are unable to help me, and they said they may be able to do something else. My only other option is to cancel my contract which has two years left with a $300+ penalty. Fido you have failed me and your loyal clients! You simply do not have enough towers to suport the 4G network, and should have told the public this before selling the Iphone 5. 

 

I'm contemplating making the move to Rogers, as I've heard they have a higher tier of service connectivity and that Fido is the cheaper discount brand. My only concern is if Rogers being the head company may treat me the same well. Good thing there are many service providers as I will have to do some research and see who really does care about their clients.  

 

4+ years with fido and may have to call it quits!

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Message 11 of 22
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I'm a Participant Level 1 Hansvill
I'm a Participant Level 1

Re: Very Poor Cell Reception

Fido told me that was my telephone problem, I changed and the problem still there. I am going to change the dealer.

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Message 12 of 22
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Former Moderator FidoSamantha
Former Moderator

Re: Very Poor Cell Reception

Hi Hansvill!

 

What exactly is the issue with your phone? Are you still covered by the manufacturer's warranty? If so, did you take your phone for repair? 

 

You can also try putting your SIM card in a different phone to see if the issue persists. If it doesn't, then you'll know that the issue is with the phone. 

 

Let me know! Smiley 



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Message 13 of 22
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I'm a Participant Level 3 drobert33
I'm a Participant Level 3

Re: Very Poor Cell Reception

Still wildly variable reception in north end of Whitby (Ontario).  No improvement from changing SIM card in HTC Desire C, no improvement with new Sony Xperia M2 which works fine a few blocks away.  Signal meter shows anything from one bar to two bars to none to none with a red 'x'.  Calls are dropped in mid-conversation, calls are missed, people ask why I never answer my phone:  well, it's because it doesn't ring!  Fido support gives the same response every time, 'we haven't received any other complaints from that area', perhaps because they don't gave any other clients in this area, and soon they will have one fewer;  enough is enough, switching to Bell.

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Message 14 of 22
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Moderator
Moderator

Re: Very Poor Cell Reception

Hey drobert33.

 

We wouldn't want to see you leave without making sure that everything was done on our end to get this resolved.

 

I would like to take a look at what was done with our support team.

 

I'm sending you a PM.

 

Talk to you soon Smiley

 

 



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Message 15 of 22
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