Very Poor Cell Reception

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Very Poor Cell Reception

I have such bad reception with my Fido phone (iPhone 4) when at home it's becoming a HUGE problem. When trying to make a call it's "searching" for a network, text messages are never delivered and if I do have service it's only one bar that doesn't last for long.

 

When the phone is used elsewhere there are no problems so I know it's not the hardware.

 

Is there a quick fix for this or is it that Fido's services where I live are not 100% supported. If that's the case, I will have to consider switching carriers.

 

 

 

Accepted Solution

Re: Very Poor Cell Reception

Hey Everyone! I realize this is a bit of an older post but I thought this would be a good place for a plug-in about our Wi-Fi calling service.

 

Wi-Fi Calling can be a great help in situations where you have weak coverage, low/no signal bars. You can check out more details about this option right from here 

 

You can also check out our NetworkAid feature on the My Account App. It's simple, you just need to log into My Account > Select ``Help``> ``NetworkAid``. 

 

This will let you check on the status of the network in your area and even lets you directly report network issues & outages!

 

You can read about this in the following blog to check out all the details. I hope this helps! Very_Happy  

View solution in context
Flag this to a Moderator
Message 1 of 22
31,206 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Very Poor Cell Reception

I have poor reception.

I do not receive texts, calls. Now I might not be able to send texts either.

Horrible network and customer service.

 

Anyone can suggest a better carrier? Telus? Bell?

Flag this to a Moderator
Message 2 of 22
26,980 Views
Highlighted
Community Specialist
Community Specialist

Re: Very Poor Cell Reception

Hi everyone,

 

Have either of you contacted our technical support to trouble shoot your issues?



Flag this to a Moderator
Message 3 of 22
26,950 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Very Poor Cell Reception

Hi, I have the same issue although not to the same extent. I get some reception, enough to establish a call but many calls gets dropped soon thereafter, especially if I'm moving around.
When speaking with tech, they (multiple agents due to calls dropping) were all saying there was nothing they could do except hope Fido installed more towers or increased the effect on existing towers.
What seems to happen is that my neighborhood is located in the middle of three towers, all just strong enough to reach the area but weak enough to not effectively sustain a connection and therefore I keep getting bounced around the three but since the signal is soo weak the call gets dropped most of the time.
Seems like there's nothing I can do about it. Sad I am a Fido customer since Fido first came about but I don't know what to do now. BTW, I'm located in Calgary, not on the outskirts but actually in the city. Only 15 minutes from downtown.
Flag this to a Moderator
Message 4 of 22
26,549 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Very Poor Cell Reception

I went all the way to purchase Fido with Iphone 5 plan of $ 80 ( December 2012 ) promotion but from very first day I start facing signal problems.

 

I live in Mississauga which is according to Fido city map fully covered and dropping single is not an issue. But in reality I hardly get maximum of 3 bars where ever in Mississauga I go (staying outside). Minute I go inside a building it drops to 1-2 singles.

 

When call Fido 611 number, customer service blamed on IPhone. So I took to apple store. They did what every Apple is famous for “ they said there is no problem with phone but to keep you satisfy we will replace it for you”

 

After getting phone, apple store guy said “ based on your carrier, I would recommend not to put iphone in a sleeve ( cover ) .

 

Now I am keep it open and yes getting 2-3 bars In close environment.

 

I don’t know if it is me or it is going on with others…..

 

When told it to Fido they said, “ We are not getting any complains of poor reception in Mississauga, so we don’t think it is our network problem”

 

Now end of the day , I am screwed up and only thing can do is to wait for few months and cancel the agreement and consider it a loss.

 

Flag this to a Moderator
Message 5 of 22
26,444 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Very Poor Cell Reception

I work in sauga and I get 3 bars signal too, but once I disable LTE, it goes to full bar, maybe try that...

Flag this to a Moderator
Message 6 of 22
26,398 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Very Poor Cell Reception

Indoor reception can sometimes be improved by installing a repeater (a.k.a. signal booster). You are basically installing an exterior antenna, an amplifier and re-broadcasting the signal inside with another antenna. It only works if the exterior signal is strong enough, if you are located in a RF "black hole" area there will be nothing to pickup and bring inside.

 

This is how you can receive signals in basements, for example. Look for products from Wilson or Phonetone. Expect to spend $250 minimum.

Flag this to a Moderator
Message 7 of 22
26,308 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Very Poor Cell Reception

I too have a reception issue, but only on weekday evenings between about 5:00 p.m. and 10:00 p.m. and only in my neighbourhood. Around 10:00, I will suddenly get all the texts people had been trying to send me over the previous 5 or so hours. If I leave the neighbourhood (shopping or errands), I will get all my texts as soon as I cross a particular street.

 

Note that reception is fine during weekdays and weekends. It's only in the evenings that it seems to be a problem and only in the late spring / early summer period. The same thing happened last year. Last year when this happened, I went through all sorts of things with Customer Service, including re-initializing my account. I eventually bought a new phone, which seemed to help, but now I'm wondering if it was just the time of year that restored service.

 

Customer Service says there is no process for passing on this complaint to the network technical people. Who do we contact to let them know there seems to be a network problem in my neighbourhood (I live in a suburb of Ottawa)?

Flag this to a Moderator
Message 8 of 22
25,525 Views
Highlighted
Community Specialist
Community Specialist

Re: Very Poor Cell Reception

Hi there long_time_user,

 

What an odd issue. First thing that comes to mind is a massive network congestion, however it can't possibly be so consistent.

 

Do other people in your neighborhood experience this issue as well?

 

What phone are you using? Have you tried a different phone model?

 

Let us know,



Flag this to a Moderator
Message 9 of 22
25,451 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Very Poor Cell Reception

I don't know if other people in my neighbourhood experience this, but other family members do. I'm using a Nokia X2, which I  bought this time last year when this happened to me with my old phone. And that was only after several weeks of trying other things with Customer Service. I received texts fine all winter. It's only since spring that this has started happening again (it did the same thing last year, which makes me wonder if it's some kind of solar interference).

 

I have been in touch with Customer Service through various channels and my understanding is they are looking into it.

Flag this to a Moderator
Message 10 of 22
25,448 Views