Unlocking

[Juanma]

Hi there,

I would like to unlock my Samsung gala xy s6 to be used in a diffeent country as Colombia Asap because I am spending my holidays here.

Thankz

[Juanma]

Hello. 

I am out of the country will i get charge if i call 611? I need to get my phone unlocked. 

Thanks 

[FidoMegan]

Hi @Juanma

Do you still need help unlocking your phone? 

[Juanma]

Yes I still need Unlock the phone because I can't  call to Do costumer service

[FidoMaria]

@Juanma Sent you a PM!

[KAPABLE-K]

Hi @Juanma,

Fido accepts collect calls and they have a number you can call from abroad.

Abroad

+1-514-925-4590

Weekdays - 8am to 9pm

Weekends - 9am to 5pm

[KAPABLE-K · Accepted solution]

Hello @Juanma,

Welcome to the community!

You can definitely have your phone unlock, you will need to reach out to customer service and they can get you the unlock code. 

You can reach Fido customer service from any of the available methods listed here.