Unlocking

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Unlocking

Hi there,

I would like to unlock my Samsung gala xy s6 to be used in a diffeent country as Colombia Asap because I am spending my holidays here.

Thankz

Accepted Solution

Re: Unlocking

Hello @Juanma,

 

Welcome to the community!

 

You can definitely have your phone unlock, you will need to reach out to customer service and they can get you the unlock code. 

 

You can reach Fido customer service from any of the available methods listed here.

View solution in context
Flag this to a Moderator
Message 1 of 7
1,324 Views
Highlighted
Solution

Re: Unlocking

Hello @Juanma,

 

Welcome to the community!

 

You can definitely have your phone unlock, you will need to reach out to customer service and they can get you the unlock code. 

 

You can reach Fido customer service from any of the available methods listed here.



Flag this to a Moderator
Message 2 of 7
1,319 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Unlocking

Hello. 

I am out of the country will i get charge if i call 611? I need to get my phone unlocked. 

Thanks 

Flag this to a Moderator
Message 3 of 7
1,313 Views
Highlighted

Re: Unlocking

Hi @Juanma,

 

Fido accepts collect calls and they have a number you can call from abroad.

 

Abroad

+1-514-925-4590

Weekdays - 8am to 9pm

Weekends - 9am to 5pm



Flag this to a Moderator
Message 4 of 7
1,299 Views
Highlighted
Former Moderator
Former Moderator

Re: Unlocking

Hi @Juanma

 

Do you still need help unlocking your phone? 



Flag this to a Moderator
Message 5 of 7
1,277 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Unlocking

Yes I still need Unlock the phone because I can't  call to Do costumer service

Flag this to a Moderator
Message 6 of 7
1,261 Views
Highlighted
Former Moderator
Former Moderator

Re: Unlocking

@Juanma Sent you a PM!



Flag this to a Moderator
Message 7 of 7
1,200 Views