Unlocking

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I'm a Participant Level 2 Juanma
I'm a Participant Level 2

Unlocking

Hi there,

I would like to unlock my Samsung gala xy s6 to be used in a diffeent country as Colombia Asap because I am spending my holidays here.

Thankz

Accepted Solution

Re: Unlocking

Hello @Juanma,

 

Welcome to the community!

 

You can definitely have your phone unlock, you will need to reach out to customer service and they can get you the unlock code. 

 

You can reach Fido customer service from any of the available methods listed here.

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Solution

Re: Unlocking

Hello @Juanma,

 

Welcome to the community!

 

You can definitely have your phone unlock, you will need to reach out to customer service and they can get you the unlock code. 

 

You can reach Fido customer service from any of the available methods listed here.



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I'm a Participant Level 2 Juanma
I'm a Participant Level 2

Re: Unlocking

Hello. 

I am out of the country will i get charge if i call 611? I need to get my phone unlocked. 

Thanks 

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Re: Unlocking

Hi @Juanma,

 

Fido accepts collect calls and they have a number you can call from abroad.

 

Abroad

+1-514-925-4590

Weekdays - 8am to 9pm

Weekends - 9am to 5pm



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Former Moderator FidoMegan
Former Moderator

Re: Unlocking

Hi @Juanma

 

Do you still need help unlocking your phone? 



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I'm a Participant Level 2 Juanma
I'm a Participant Level 2

Re: Unlocking

Yes I still need Unlock the phone because I can't  call to Do costumer service

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Former Moderator FidoMaria
Former Moderator

Re: Unlocking

@Juanma Sent you a PM!



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