Suspend my acount

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Suspend my acount

i want to suspend my account, how can I do so? 

Flag this to a Moderator
Message 1 of 2
159 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: Suspend my acount

Hi @David53,

 

Welcome to the Fido community!

 

 

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

 

A few things to note before you proceed with the temporary suspension.

 

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.
Flag this to a Moderator
Message 2 of 2
145 Views