Service request approved by Brightstar but received box without phone

Service request approved by Brightstar but received box without phone

Service request approved by Brightstar but received box without phone

vineet104
I'm a Participant Level 2

Service request approved by Brightstar but received box without phone

Had placed service request for lost device. After long wait Brightstar said they are sending phone, but today i just received a box with only charger and adapter. Reported to brightstar not sure what are they going to do about it.

3 REPLIES 3
vineet104
I'm a Participant Level 2

I reached out to them, they have closed the service request. BUt now have raised an escalation for this. 

Now, firstly my $13 that I am paying towards device protection is of no use.

and on top of that, I have paid $452 for a replacement device that also seems to have gone down the drain. And now I do not have any device. 

Now, How can Fido help me in resolving this?

Oh no, that sounds very upsetting to say the least Sad Were you given any timeline as to when this would be sorted out? As much as I wish to help you, we don't have access to the escalation by Brightstar. 

 

 

 

 



FidoAllan
Moderator

Hey @vineet104!

 

That's definitely really odd! Have you been able to reach out to them? Please keep us updated. Smiley