Getting Volte/VoWifi to work on OnePlus 7 Pro

[bjarrett]

Hello!

I have a Oneplus 7 pro. This is not a "Fido Supported Device". However, VoLTE and VoWiFi Does work!

I am able to get these features to work by first provisioning the service in a supported fido device (Tested w/ an Iphone and Pixel5) by inserting my Sim card and waiting for volte/vowifi to start working. Then by transfering the sim card back.

VoLTE and VoWiFi then works in the Oneplus 7 pro for approximately 10m. After which It appears Fido has deprovisioned these features and taken them away from me.

Is it possible someone at Fido could register my Oneplus 7 pro's IMEI as a Fido device, or as a Pixel5?

Please feel free to PM me directly if that's easier.

Thank you!

Blaise

[hexaa]

Fido sells "Bring your own phone " plans which I'm on, nothing in there says "Bring only the phones we sell" this is really deceptive from Fido as buying a VoLTE compatible phone we should expect the provider to support it.

We're not going to change our phones costing like 1000$ we're going to change providers if Fideo doesn't do right by its customers here. This is completly unacceptable.

[FidoValerie]

Hey @hexaa

Sorry to hear that you're not able to use VoLTE on your device. Our BYOP plans can indeed be used with any phone, but features like VoLTE or Wi-Fi calling have technical requirements.

The requirements for VoLTE are explained here.  

[hexaa]

The problem is that my phone Does support VoLTE,  like the first poster said, it works for 10 minutes before it's blocked by the network, so it's not a technical compatiblity issue, it's because Fido is forcing us onto certain phone of brands.

You have to think also that this will affect Roaming , people in Spain or in Taiwan may buy a different brands of phone, and now as they come to canada they will not be able to use their phones which are perfectly capable or working.

[bjarrett]

Bumping this back up as its been a couple weeks. Is there anything Fido can do to help me?
Thanks!

[FidoNick]

Hey @bjarrett!

On our end, as it's a grey market device and not a Fido phone, we're unable to provision it for those services. We're not able to guarantee the VoLTE service on non-Fido phones and Wi-Fi calling is only available on Fido phones.

I do hope that clears it up. 

[hexaa]

What about all the other people in the world ? Will you require every visitor in Canada to buy a Fido phone ?

[bjarrett]

That's really dissaponting. I've been a Fido customer for over 10 years. This kind of policy feels very anti-consumer. To be intentionally limiting service availibility to non-fido devices. It's one thing to not provide support to devices Fido does not sell. I understand that. It's another thing entirely to intentionally limit service availibility to 3rd party devices.

I hope you guys re-evaluate these policies. Truely dissapointing.

I have filed a complaint.

[bjarrett]

Thanks Cawtau,

However that was not very helpful.
I would really love it if Tier 3 technicial who actually works for Fido took a look at this. That would be awesome.
Its clear these features are working on this device until Fido discovers its not a "Supported" device at which point they are taken away. This is proven by the fact that it works for 10 minutes after a sim card swap from a "Supported" device as shown in the screenshots in the OP.
All I am asking for is that you let me have it for longer than 10 minutes. Ideally permanently

[Cawtau]

Hello Bjarrett,

---

@bjarrett wrote:...Is it possible someone at Fido could register my Oneplus 7 pro's IMEI as a Fido device, or as a Pixel5?..

---

  As mentioned in your other thread, Fido does not sell OnePlus devices. In addition, they also do not keep a whitelist of devices so they would not be able to register that phone as a Fido device.

  The IMEI provides a certain amount of information about the device including brand and model of the device (see here). So no, they cannot register that device as a different brand or model.

Hope this helps 😀

Cheers

[hexaa]

> As mentioned in your other thread, Fido does not sell OnePlus devices. In addition, they also do not keep a whitelist of devices so they would not be able to register that phone as a Fido device.

This is clearly false, as was reported by the first post.  That you do not sell a phone doesn't mean you can bar serving it, this would make the world networks a mess !  Imagine you travel around the world and your Phone doesn't work even if it supports the proper standards!

[Cawtau]

Hello Hexaa,

  Welcome to the community!

  If you have read some of my other posts, I have mentioned that there have been rumblings about mobile providers needing to support voLTE on devices not purchased from themselves after the '3G' network sunset (July 2025). 

---

@hexaa wrote:

What about all the other people in the world ? Will you require every visitor in Canada to buy a Fido phone ?

    As also mentioned in some of my other posts, Fido traditionally have not supported certain services (ie voLTE and/or Wifi-calling etc) with devices or versions of devices they do not sell. However, that does not necessarily mean people had to purchase from Fido. Fido sells the same Canadian versions of devices as the other Canadian mobile providers as well as local box stores etc. As long as the device was the same version as the one they sold, it was possible for those services to be supported.

  On the other hand, non-Canadian versions of devices (ie US or Global Samsung S series etc) would likely not be supported for those services. In addition, other devices from manufacturers which are not generally sold from Fido or Canadian mobile providers (ie OnePlus, Oppo, etc) are also likely not to be supported for those services. Adding an IMEI of an unsupported device would not allow voLTE and/or Wifi-calling to work. 

~taken from Terms of Service; section 6e

  Currently, all devices regardless of where they were purchased or from what Country can use the UMTS/WCDMA network for calls and messaging (provided the device has compatible band/frequency). They can also access the LTE network for data (provided the device has compatible bands/frequencies). I understand that once the '3G' network is decommissioned, limiting voLTE to only Canadian versions of devices they sell will be problematic for other device users. However, I am not aware of any official stance from Fido or Rogers on the matter.

Hope this helps 😀

Cheers