Service request approved by Brightstar but received box without phone

[vineet104]

Had placed service request for lost device. After long wait Brightstar said they are sending phone, but today i just received a box with only charger and adapter. Reported to brightstar not sure what are they going to do about it.

[vineet104]

I reached out to them, they have closed the service request. BUt now have raised an escalation for this. 

Now, firstly my $13 that I am paying towards device protection is of no use.

and on top of that, I have paid $452 for a replacement device that also seems to have gone down the drain. And now I do not have any device. 

Now, How can Fido help me in resolving this?

[FidoFaiza]

Oh no, that sounds very upsetting to say the least Were you given any timeline as to when this would be sorted out? As much as I wish to help you, we don't have access to the escalation by Brightstar. 

[FidoAllan]

Hey @vineet104!

That's definitely really odd! Have you been able to reach out to them? Please keep us updated.