Samsung Galaxy S10 availability

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I'm Helpful Level 2
I'm Helpful Level 2

Samsung Galaxy S10 availability

Hi.

 

With today's (Feb. 20) release of the Samsung Galaxy S10, when will Fido have it available for purchase?

 

As well, will the device come unlocked?

 

Thank you.

Accepted Solution

Re: Samsung Galaxy S10 availability

Hello,

 

  The Samsung Galaxy S10e, S10, and S10+ are now available to reserve on the website.

 

Cheers

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I'm Helpful Level 2
I'm Helpful Level 2

Re: Samsung Galaxy S10 availability

all phones must come unlocked since the beginning of 2018

 

in the Live Stream they said pre-orders start February 21st and available to buy from March 8, im guessing it was for the US but might be the same for Canada

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MVP
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Solution

Re: Samsung Galaxy S10 availability

Hello,

 

  The Samsung Galaxy S10e, S10, and S10+ are now available to reserve on the website.

 

Cheers



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MVP
MVP

Re: Samsung Galaxy S10 availability

Hello,

 

  I was trying to reserve one of the Samsung S10+'s in Prism Blue. Unfortunately, that option was not available when trying to reserve via My Account. However, the option is available on the Samsung S10+ page. Following the reserve option on that page led to a technical error. Is the Prism Blue not available for pre-order?

 

Cheers



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Former Moderator FidoPamela
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Re: Samsung Galaxy S10 availability

Hey @Cawtau

 

I have checked and we offer the Samsung Galaxy S10+ in black and white for the 128 GB model and in Black Ceramic for the 512 GB. 

 

The blue option is only available for the S10 and S10e.

 

If I check on my end, the website only shows the black and white options for the S10+. Would you happen to have the page where you saw the blue option? We'd love to look into this and make sure we can get it fix. 

 

Keep us posted Smiley 



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Re: Samsung Galaxy S10 availability

Hello FidoPamela,

 

  This is the page showing the Prism Blue for the Galaxy S10 Plus:

S10 Plus.jpg

~taken from here.

 

  I guess looking back, the colour itself is black but it says Colour BLUE...

 

  I understand you wouldn't know if, and when, Fido might carry the Prism Blue version. I am hesitant to pre-order from Samsung Canada with the previous issues regarding Wifi-calling and voLTE possibly not working on non-Fido devices. That said, there is sadly no benefit for me to pre-order the device. Since I would be purchasing the device outright (I've been saving for a new phone since my S5), I cannot avail of the trade-in offer since I would be keeping my BYOP plan. Regardless, I would probably wish to keep my S5 anyway.

 

  Frankly, I'm disappointed with Samsung Canada. Both Samsung US and Samsung UK (possibly other regions as well) are offering Free Galaxy Buds -- in addition to any trade-in bonuses -- with pre-order. We, Canadians, get the short end of the stick :Angry:

 

  Thanks for the information! :Smiley:

 

Cheers



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Former Moderator FidoJo
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Re: Samsung Galaxy S10 availability

Thanks a lot for providing the information Cawtau!

 

We forwarded this to the proper team๐Ÿ™‚

 

If you'd like to go over our upgrade options, feel free to contact us here, we'd be happy to help! 



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Re: Samsung Galaxy S10 availability

Hello FidoJo,

 

  Thanks, but I won't be pre-ordering the phone after all. There is just no incentive for me to do so. If Fido included the Free Galaxy Buds -- like Samsung US or Samsung UK -- then I probably would pre-order despite the lack of a Prism Blue version. However, as it stands, it just feels like people who do not have a trade-in are being discriminated against. The promotions are supposed to entice people to pre-order the devices. Sadly, this one is just telling me not to bother.  I've waited this long to get a new phone. I guess I can wait a little while longer.

 

Have a great day! :Smiley:

 

Cheers



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Moderator
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Re: Samsung Galaxy S10 availability

While we can definitely get where you're coming from, it is absolutely not our intention to give you this kind of impression!

 

As you know, all promotions we offer have some eligibility requirements, and, for this one, a 2-year term is required.

 

That said, we, of course, value your input here. It's always appreciated, Cawtau! Smiley



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I'm a Participant Level 2 oboreo_
I'm a Participant Level 2

Re: Samsung Galaxy S10 availability

so any 2 year term with those BYOD plan is eligible for the $300 credit for the s10?

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