Why is sending sms and mms very slow sending and I don’t receive all messages in my Samsung galaxy s7? I’ve tried texting my own number and never received it.
I have also reset my device twice and it never did anything either.
Fido slows down transmitting MMS when you're behind in your bill (I'm speaking about those with the free MMS plan but get charged for SMS - yes, I found that out the hard way) roughly as follows:
Current with your bill: ~90-100% of MMS go thru the first time without resending
One month behind:~50-75% of MMS will " " " "
Two months behind: ~25-50% of MMS go thru the first time " " " "
Three months or over: almost all sent MMS get stuck at 'sending' and won't be transmitted (maybe 1% will go thru and resending doesn't help here).
Bring your bill back to no more than one month behind: MMS will work again
In all my years with Fido, the above seems to always be the pattern (%'s listed above are very approx.).
I've never had an issue with my SMS's not going thru but even with the free MMS plan you will still be charged .20¢/ea.per message.
I do not have a data plan.
OP, were you behind in your payments?
Welcome to the Community
I'm not sure where you got those numbers, but I can assure you that's not the case.
If you have a past due amount, there is a process that we follow. It depends of the tenure of the account, the amount due and the general credit score.
It's possible that following a missed payment your data access is suspended, we won't slow down the transmission of your MMS.
If you're experiencing a situation were you're getting failed messages when sending your MMS, it would be good to contact us! We'll look into it with you