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Ring back from landline

jtaca
I'm a Participant Level 2
I'm a Participant Level 2

HI, I'm new to the community but have been a Fido customer for many years.

In December of last year (2012) I changed my phone from a Samsung slide to a Sony Xperia.

I signed up for ringback and it works just fine when someone calls me from a cell phone, they can hear the music but when someone tries to call me from a landline, they can't hear the music and all they hear is the standard ring ring.

Is this normal?

 

Thanks,

 

 

***Edited to add labels***

5 REPLIES 5

FidoStephen
Community Manager
Community Manager

Hi jtaca,

 

Is this with all landline phones calling you?

 

Have you added any phone numbers to the "Block list" in your Ringbacks profile on www.fido.ca/ringbacks ? Under the heading MENU click Profile. Your Block List is located there.

 

Let us know!



jtaca
I'm a Participant Level 2
I'm a Participant Level 2

It happens from any landline phone, I've tested it from three different phones, my home, work phone and public phone. Samething. I do not have any blocked numbers in my block list.

 

Thanks,

FidoStephen
Community Manager
Community Manager

Hey jtaca,

 

I contacted our tier 2 team, and they have confirmed that Ringbacks will not play if the landline number is a "Private" or "Unknown" number. This would confirm why it wouldn't work from a public phone, but do you know if your work phone and home phone are set as private?



jtaca
I'm a Participant Level 2
I'm a Participant Level 2

Work phone is indeed private but home phone is not.

 

Thank you for your assistance.

FidoStephen
Community Manager
Community Manager
Okay. I'm looking into this and will post if and when I have an update on this.