Ring back from landline

[jtaca]

HI, I'm new to the community but have been a Fido customer for many years.

In December of last year (2012) I changed my phone from a Samsung slide to a Sony Xperia.

I signed up for ringback and it works just fine when someone calls me from a cell phone, they can hear the music but when someone tries to call me from a landline, they can't hear the music and all they hear is the standard ring ring.

Is this normal?

Thanks,

***Edited to add labels***

[FidoStephen]

Hi jtaca,

Is this with all landline phones calling you?

Have you added any phone numbers to the "Block list" in your Ringbacks profile on www.fido.ca/ringbacks ? Under the heading MENU click Profile. Your Block List is located there.

Let us know!

[jtaca]

It happens from any landline phone, I've tested it from three different phones, my home, work phone and public phone. Samething. I do not have any blocked numbers in my block list.

Thanks,

[FidoStephen · Accepted solution]

Hey jtaca,

I contacted our tier 2 team, and they have confirmed that Ringbacks will not play if the landline number is a "Private" or "Unknown" number. This would confirm why it wouldn't work from a public phone, but do you know if your work phone and home phone are set as private?

[jtaca]

Work phone is indeed private but home phone is not.

Thank you for your assistance.

[FidoStephen]

Okay. I'm looking into this and will post if and when I have an update on this.