Phone Being Returned to Sender

[AT6]

Hello,

I ordered an iPhone 7 after speaking to a reprensetitve on the phone on Monday. I informed the individual that my address was a PO box, however, the item was sent via UPS. In order to make the item deliverable, I contacted UPS through the website and changed the delivery destination to a UPS store nearby before they had made a delivery attempt. However, according to the tracking information, the item is now being returned to sender. Can someone here tell me what's going on? And how I am going to get my new phone? I've already sent an email to UPS, but I would like to get some feedback from Fido.

[FidoFaiza]

Hi @AT6!

Let me send you a PM to look into this. 

Thanks.

[KAPABLE-K · Accepted solution]

Hello @AT6,

I suspect the package is being returned to sender because it was sent out in error, Fido only uses UPS to ship to regular address and Canada Post to ship to a PO BOX or Rural Road. 

You might have to wait for the phone to be returned so Fido can send it out with the correct deliver service.

You can get more info on Fido's shipping methods here.