Ordered a phone online - question

[Em27]

Hello, 

I recently ordered a phone online, in which I changed from a $85/mo plan to a $55/mo plan. My device balance was $0 so I didnt have to pay anything upfront, but I noticed when I checked out, it said the monthly payment would be $89/mo. Is that with tax etc tacked on? When I check my account on the app/online, it says my monthly payment is $55/mo. Which one is it?? Lol! 

[Em27]

Hey @Em27 !

Welcome to the Community.

If you've purchased a phone with our Payment Program, the monthly financing payments for the device will be added to the cost of your plan for 24 months.

This would explain why you see extra charges.

Your plan itself will be $55+taxes, and the monthly fees for the phone will vary depending on the model you selected.

Hope this helps.  

[FidoValerie · Accepted solution]

Hey @Em27 !

Welcome to the Community.

If you've purchased a phone with our Payment Program, the monthly financing payments for the device will be added to the cost of your plan for 24 months.

This would explain why you see extra charges.

Your plan itself will be $55+taxes, and the monthly fees for the phone will vary depending on the model you selected.

Hope this helps.  

[Em27]

That explains it! Thank you!! 

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