Order confirmation adding a line

Order confirmation adding a line

Order confirmation adding a line

SOLVED
TylerC1
I'm a Participant Level 1

Order confirmation adding a line

Hi there, 

 

I added a line and ordered an iPhone SE with a 3gb plan, while I was putting the order through, took me to a page that just said "Order Confirmation" outlining the details of my order, but did not have any other buttons to go any further through the process. Does this mean that my order was completed? I have yet to see any update to my Fido account having a second line added and haven't received a confirmation email either.

 

can you confirm that my order went through? 

Accepted Solution

Re: Order confirmation adding a line

Solved by MVP MVP

Hi @TylerC1 , I'm going to to say that only customer service can answer your question. You can contact fido support on social media like Twitter or Facebook or use the live chat on fido.ca. We're a community forum of your fellow Fido customers hoping to solve issues for us all. So, as far as confirming orders, you will have to use the customer service channels. I'm sorry I couldn't help you, but I know the service reps can. Cheers

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1 REPLY 1

Hi @TylerC1 , I'm going to to say that only customer service can answer your question. You can contact fido support on social media like Twitter or Facebook or use the live chat on fido.ca. We're a community forum of your fellow Fido customers hoping to solve issues for us all. So, as far as confirming orders, you will have to use the customer service channels. I'm sorry I couldn't help you, but I know the service reps can. Cheers