Not receiving all text messages

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I'm a Participant Level 2
I'm a Participant Level 2

Not receiving all text messages

Hi. I  hade Nexus 5 and upgradet to LG  G5  and I don't recieve all the messages from both Iphone and Android phones. That has been going for months now. I didn't even realise.  How can you help?

 

 

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Former Moderator
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Re: Not receiving all text messages

Hey KatG!

 

Welcome to the Community!

 

Is this happening with all our text messages or only with certain contacts? Are you able to send on to yourself?

 

Also, could you let us know if  you are using the stock messaging app and what software version is your device running?

 

Let us know!



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Message 2 of 21
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Not receiving all text messages

Hi AmandaN,

 

Thanks for reply.

 

It does happen with few contacts (some Iphone, some Android phones) but not all messages.

Yesterday I've recieved one of two messages sent from the same number at the same time.

 

Yes, I can text myself.

 

I'm using the default  app that was on my phone and  I have Android  7.0

 

Thanks,

Kat

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Former Moderator
Former Moderator

Re: Not receiving all text messages

 

 

Thanks for all the details!

 

Have you noticed if there are any issues with outgoing texts? Do people receive them as usual?

 

Also, do you only fail to receive some text messages or do you also receive some with delays?

 

Let us know, we'll figure this out!



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Message 4 of 21
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Not receiving all text messages

Hi,

 

I haven't noticed any issues with outgoing texts. I believe people recieve them .

 

I don't recieve any texts with delay, just some of them don't get delivered at all.

 

Also, I went to Fido store but they were't able to help me. 

They did replace the SIM card but Ithat didn't help at all.

 

Thanks,

Kat

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Moderator
Moderator

Re: Not receiving all text messages

Hey @KatG,

 

Thanks for the update!

 

I'll be sending you a PM shortly so we can take a closer look at this together Smiley

 

Talk to you soon.

 

 



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Message 6 of 21
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Not receiving all text messages

I'm having the same issues, was this fixed?
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Message 7 of 21
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Moderator (inactive)
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Re: Not receiving all text messages

HI @Addy616!

 

What kind of phone do you have?



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Message 8 of 21
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Not receiving all text messages

Currently I'm using an s5 but had the same issue on my s4. I changed my number at the beginning of the year and still have this problem. Also, tech support has reset my network a few months back but still no luck.
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Moderator (inactive)
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Re: Not receiving all text messages

Is it a Fido locked phone or an unlocked phone, @Addy616?

 

 



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