Hey i've read all the other thread on the issue that that seriously throw me off.
Last week i bought a Xiaomi Mi 8 Pro UNLOCKED(that is not a thing anymore) with all the cool features a flagship phone should have, and also features that are basic like for any new phone (VoLTE, Wi-Fi Calling, IMS Registration)
This phone have more features than almost all the phones you sell.
In-LCD FingerPrint sensor.
8G ram 128G storage.
Every FIDO network bands are covered by this phone.
This phone is WiFi-Calling capable, and VoLTE capable too. (Tested on telus network everything was fine IMS registered)
I am a fido client since 2007.
From what ive read, the WiFi-Calling and VoLTE features is disable on YOUR side just because this phone was not bought from you. Don't tell me its because you dont support Xiaomi Phones, This is clearly a carrier choice to deprovision those settings.
I Get bad reception in my house and i need the WiFi Calling feature and for VoLTE well this is a 800$ phone. It is not supposed to sound like sh*t just because you didnt get your cut on the sale. ALSO this is a BYOP plan so please fix this.
And for moderators out here dont even think of replying with stupid generic answer BLA BLA BLA NON FIDO PHONE.
I am a very good customer and i will still be if you fix this. I've already lost my time and time from your agent on the phone aswell as a sim card. You guys already lost more money than what you would have made seling me your device.
I went to local FIDO shop and told me IMS ans WIFI calling are thing of the past and i should forget about this, do they have a little bit of training, these features are fairly new.
Please dont reply generic BS to me unless you are really willing to fix this issue. I have 3 phone on this account, 2007 account, multiple phones bought from you.
Waiting impatiently for serious help dont lose my time.
I replied to your other post here. The Wifi-calling referenced by the OP is not the same as using an app.
It is unlikely that a phone not purchased from Fido will have that functionality.
Hope this helps
There is litteraly no reason to block non FIDO IMEI for IMS registration beside to just piss good customer off, i wish more people was aware like me and knew about this fido and roger THING.
Since CRTC unlocked every phone they had to find a way to make people still tie to their carrier provider by not providing the same service for any Unlocked phones. This is probably illegal.
@jpcaron wrote:...Since CRTC unlocked every phone they had to find a way to make people still tie to their carrier provider by not providing the same service for any Unlocked phones. This is probably illegal...
Have you contacted the CRTC? I have. Actual quote from correspondence:
... the CRTC does not intervene in retail terms of services for wireless services (besides provisions included in the Wireless Code).
We usually encourage consumers to compare the products and services of different providers in their area and look for a company that can best match their needs.
Unlike with locked devices, customers are not tied to Fido. No one is making you stay with Fido. If you do not have a contract with them, you are free to switch providers.
Cawtau please dont answer anymore you're just building up my rage.
I checked every band of LTE/ 3G 2G before buying the phone do you think i am stupid.
I know fido respect the CRTC by PROVIDING SERVICE BLBA BLA BLA.
The thing is that when i read about my phone it was not EXPLICITLY CLEAR that my phone wouldnt work on your service. SAYING WE CANT GARANTY is false advertising. MY PHONE IS MORER THAN CAPABLE.
WHy am i answering to you again.
You just clearly told me to leave fido LOL. "No one is making you stay with Fido. "
If i said that to a 11 yrs subcriber my boss would fire me right now.
Have fun dealing with an scheme (Blocking NON imei fido phone) you had to do to just end up losing customers.
If i was Fido i would fire the person who put that in place, everyone that have a problem with it that called tech support for multiple hours cost more to fido in salaries and end up LOSING customers.
Hey @jpcaron Welcome to the Community. We're glad to have you with us.
The experience you've been having is certainly not the one we aim for for any of our customers.
To clarify, we do provide information about wifi calling here where we explain it may work, but we can’t ensure that the feature will work properly on any device.
With that being said, we're sending you a PM shortly to have a closer look at your account with you.
Talk to you soon.