Hey @jpcaron Welcome to the Community. We're glad to have you with us. 
The experience you've been having is certainly not the one we aim for for any of our customers.
To clarify, we do provide information about wifi calling here where we explain it may work, but we can’t ensure that the feature will work properly on any device.
With that being said, we're sending you a PM shortly to have a closer look at your account with you.
Talk to you soon.
To clarify, we do provide information about wifi calling here where we explain it may work, but we can’t ensure that the feature will work properly on any device.
@FidoFrancois, Therein lies the problem, did you even read the link your provided and quoted?
"Your compatible device must have been purchased from Fido. If you have a non-Fido iPhone and no conflicting services, Wi-Fi Calling may work, but we can’t ensure that the feature will work properly on your device."
It's clear the OP is using an Android phone.
"If you have a non-Fido Android device (e.g., you did not buy your device from Fido), Wi-Fi Calling will not work."
It would be a perfect world if every customer reads every detail about a service or company they decide to work with but that's not the case. Most if not everyone goes with what is being sold to them, most agents sells it just like you did by giving some sort of hope, bait and switch. Quoting it from the support section of your website after the fact does not help.
I went to local FIDO shop and told me IMS ans WIFI calling are thing of the past and i should forget about this, do they have a little bit of training, these features are fairly new.
Unfortunately this is the experience a lot of customer gets when speaking to agents they either don't know or give false information to make the sale.
Since CRTC unlocked every phone they had to find a way to make people still tie to their carrier provider by not providing the same service for any Unlocked phones. This is probably illegal..
Don't think its illegal, but before the ruling they always used to say they can't guarantee unlocked phones will work because the locked phones has been optimised for their network which was and has been proven total BS.
I can maybe understand Fido not supporting phones they do not carry like the OP's phone but Fido still does not support the features on phones they support if not bought from them.
Why is that?
That's because Fido has a whitelist of IMEI's that they will only support, the problem is not the phone the problem is where you purchase the phone from.
So how do we fix this?
@Cawtau wrote:Hello Laserblue,
I replied to your other post here. The Wifi-calling referenced by the OP is not the same as using an app.
It is unlikely that a phone not purchased from Fido will have that functionality.
Hope this helps
Cheers
There is litteraly no reason to block non FIDO IMEI for IMS registration beside to just piss good customer off, i wish more people was aware like me and knew about this fido and roger THING.
Since CRTC unlocked every phone they had to find a way to make people still tie to their carrier provider by not providing the same service for any Unlocked phones. This is probably illegal.
Hello again,
@jpcaron wrote:...Since CRTC unlocked every phone they had to find a way to make people still tie to their carrier provider by not providing the same service for any Unlocked phones. This is probably illegal...
Have you contacted the CRTC? I have. Actual quote from correspondence:
... the CRTC does not intervene in retail terms of services for wireless services (besides provisions included in the Wireless Code).
We usually encourage consumers to compare the products and services of different providers in their area and look for a company that can best match their needs.
Unlike with locked devices, customers are not tied to Fido. No one is making you stay with Fido. If you do not have a contract with them, you are free to switch providers.
Cheers
Hello again,
Somebody needs lessons in anger management.
I merely relayed what the CRTC told me.
Cheers
Hello again,
I'm not defending Fido. As explained in my other reply here, I was explaining the situation to @Laserblue!
Cheers
