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No Customer Service

Hannahbyr
I'm a Participant Level 1
I'm a Participant Level 1

Ordered new phone November 25th. Was told it would take 3-5 business days. Still hasn't shipped as it's back ordered. Upon ordering, was given the option to pick up. Can I just go pick up the phone now instead of waiting for it to ship??

Can't call customer service because the phone I have now is partially broken. Can't reach any live agent. 

Seems like telling customers it will be delivered in unrealistic shipping times is a habit of Fido. 

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there @Hannahbyr, 

 

Sorry to hear the device you ordered is currently back-ordered. 

 

The order would need to cancelled with customer support before being eligible to upgrade in store   

 

The are other ways to reach customer support than via call Smiley

 

You can view them here: https://www.fido.ca/contact 

 

Hope that helps Smiley