No Customer Service

[Hannahbyr]

Ordered new phone November 25th. Was told it would take 3-5 business days. Still hasn't shipped as it's back ordered. Upon ordering, was given the option to pick up. Can I just go pick up the phone now instead of waiting for it to ship??

Can't call customer service because the phone I have now is partially broken. Can't reach any live agent. 

Seems like telling customers it will be delivered in unrealistic shipping times is a habit of Fido. 

[FidoStephane]

Hi there @Hannahbyr, 

Sorry to hear the device you ordered is currently back-ordered. 

The order would need to cancelled with customer support before being eligible to upgrade in store   

The are other ways to reach customer support than via call

You can view them here: https://www.fido.ca/contact 

Hope that helps