Nexus 5 signal issue

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Nexus 5 signal issue

Hi,

 

 I have got Nexus 5 recently with a new micro LTE sim card. I got this new phone because, my old nexus 4 had signal problems frequently dropping. But this is happening to newly bought Nexus 5 too. It is happening when i am in my house. Called customer care and they said there is no problem in signal strength at my place. BTW, am living in downtown Toronto.

 

 

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Accepted Solution

Re: Nexus 5 signal issue

No provider can guarantee indoor recpetions.

However, you can try following methods to get a better reception if there is an issue related: 

 

1. Reset phone to factory setting. 

2. Turn off LTE mode. 

3. Ask an fido agent to do a server side reset ( resend to switch). 

4. Change sim card/phone.  

 

I suggest you try first 3 methods first, especially the 2nd. 

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Re: Nexus 5 signal issue

Hi mk2,

 

Welcome to Community Smiley

 

For a number of reasons, we cannot guarantee service inside a building. How does it work elsewhere?



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Fido Employee
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Solution

Re: Nexus 5 signal issue

No provider can guarantee indoor recpetions.

However, you can try following methods to get a better reception if there is an issue related: 

 

1. Reset phone to factory setting. 

2. Turn off LTE mode. 

3. Ask an fido agent to do a server side reset ( resend to switch). 

4. Change sim card/phone.  

 

I suggest you try first 3 methods first, especially the 2nd. 



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