Nexus 5 signal issue

[mk2]

Hi,

 I have got Nexus 5 recently with a new micro LTE sim card. I got this new phone because, my old nexus 4 had signal problems frequently dropping. But this is happening to newly bought Nexus 5 too. It is happening when i am in my house. Called customer care and they said there is no problem in signal strength at my place. BTW, am living in downtown Toronto.

***Edited to add labels***

[mk2]

No provider can guarantee indoor recpetions.

However, you can try following methods to get a better reception if there is an issue related: 

1. Reset phone to factory setting. 

2. Turn off LTE mode. 

3. Ask an fido agent to do a server side reset ( resend to switch). 

4. Change sim card/phone.  

I suggest you try first 3 methods first, especially the 2nd. 

[FidoFaiza]

Hi mk2,

Welcome to Community

For a number of reasons, we cannot guarantee service inside a building. How does it work elsewhere?

[AdamBeast · Accepted solution]

No provider can guarantee indoor recpetions.

However, you can try following methods to get a better reception if there is an issue related: 

1. Reset phone to factory setting. 

2. Turn off LTE mode. 

3. Ask an fido agent to do a server side reset ( resend to switch). 

4. Change sim card/phone.  

I suggest you try first 3 methods first, especially the 2nd.