Received the Nougat update last night and now my LG Gpad 3 will only connect to 2.4 wifi. It was working fine on my Rogers 5G router, but since the Nougat update will only connect to 2.4. Has anyone run into this? I have looked online and done a few things like reset network settings, removed my 5G and 2.4 connections and added them back to no avail.
Any help would be appreciated
***Edited to add labels***
@coolspot did you try doing any troubleshooting? Try resetting your network settings, mine works perfectly fine after the Nougat update it even fix the issue I was having playing music and it would stop after sometime.
Yes, I removed and re-added the 5ghz WiFi connection and it is very flakey. Anything beyond 5 - 6 feet from access point the tablet loses connectivity.
I think the update made the wifi AP handover much more aggressive and maybe trying to connect to other APs with the same SSID too frequently?
WiFi wasn't a problem pre-Nougat.
@Wilberry - Thank you for joining the Fido Community and posting your concern. I appreciate you trying the different troubleshooting steps. What exactly happens when you try joining to your 5GHz network? Any error message?
I'm assuming you have other devices connected to the 5GHz network, just to rule out it's not the router issue. I suggest rebooting the router, usually, during the reboot routers scan the local environment and select the best channel available.
I'll give that a try this evening, but do not think that will help as I have a Google Nexus Player which uses 5G, along with my Nexus 5 phone which uses 5G. Other phones in the home also use 5G, including an iPhone.
When I attempt to connect with the LG Gpad III to the 5G network it tries to connect and goes to saved (for the 5G connection). As mentioned 2.4 connects immediately and stays connected.
When I first updated the tablet it would connect and then drop after a minute or so, then less. I shut the tablet down, then started it again and it is now not even connecting via 5G simpy goes to 5G saved. As I mentioned I also reset network settings and removed the 2.4 and 5G profiles and then re-established wifi to no avail.
So I tried resetting the Rogers router and the LG connected for a minute and then went back to saved profile. I have logged a call with LG and will update as I get info. Surprised no one else has run into this issue.
Welcome to the community!
Unfortunately, if LG does not have a solution to fix the issue, then Fido will not be able to provide a solution either. The problem is with Wifi and not with the Fido network. If it is a firmware issue, any firmware update would have to be provided from LG Canada before it gets forwarded to the mobile providers. As noted above, your best option is to contact LG Canada directly.
Hope this helps