International Text Messages not being sent

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I'm a Participant Level 1
I'm a Participant Level 1

International Text Messages not being sent

Hi there,

 

I subscribe to the $40 pre paid  Monthly plan which includes unlimited international text messages.

 

Why are my text messages all of sudden not being received? It was fine yesterday, today no such luck. I have not changed the formatting or anything of the phone numbers stored.

 

Please reply asap. It is quite a big inconvenience.

 

Thank you.

 

 

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Community Specialist
Community Specialist

Re: International Text Messages not being sent

Hi there raia_03,

 

Sorry no one has answered you yet. Are you still experiencing this issue?



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Fido Employee
Fido Employee

Re: International Text Messages not being sent

Hello everyone!

Although this thread is quite old, I'd like to add a little update since I came across it .

 

Things to Know

  • If your prepaid balance is at $0.00. You will not be able to send or receive text messages.
  • Before sending your international text message, make sure your recipient's carrier is supported. To view a list of country codes and supported international wireless carriers, click here
  • Outgoing international text messages rates may apply, depending on your monthly plan.
  • Go to the Message menu.
  • Select Text, then New message.
  • Write your message using the keypad on your phone.
  • Press OK.
  • Enter the recipient's phone number starting with the “+” symbol and the country code.
  • Press Send.

Hope this helps !



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