IMEI check if provided by fido or after market.

Reply
I'm a Participant Level 2 tahangh
I'm a Participant Level 2

IMEI check if provided by fido or after market.

I am buying Iphone SE from a guy. how do I know if the sealed phone is actuly provided by Fido or been bought from after market... I need to be sure before I buy it. The guy sent me the IMEI number for the phone. 

Thank you all

 

** Edited to add labels **

Accepted Solution

Re: IMEI check if provided by fido or after market.

Hello @tahangh,

 

Welcome to the community!

 

You can contact customer service and provide them with the IMEI number and they can check if it is a Fido phone, they would not be able to tell you where it is from if it is not from them though.

 

You can also contact Apple and have them check the IMEI number and they might be able to tell you if its factory unlock or if it from a provider.

View solution in context
Flag this to a Moderator
Message 1 of 5
3,169 Views
I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: IMEI check if provided by fido or after market.

Hello @tahangh,

 

Welcome to the community!

 

You can contact customer service and provide them with the IMEI number and they can check if it is a Fido phone, they would not be able to tell you where it is from if it is not from them though.

 

You can also contact Apple and have them check the IMEI number and they might be able to tell you if its factory unlock or if it from a provider.

Flag this to a Moderator
Message 2 of 5
3,158 Views
I'm a Participant Level 2 tahangh
I'm a Participant Level 2

Re: IMEI check if provided by fido or after market.

Thank you for replying. Fido customer service closed in the weekend. So as apple and I was planning to get the phone before monday.
Flag this to a Moderator
Message 3 of 5
3,155 Views
I'm an Expert Level 2
I'm an Expert Level 2

Re: IMEI check if provided by fido or after market.

I'm pretty sure Customer Service IS OPEN on weekends, just they probably are not 24 hours around the clock.  But they indeed should be open. It would be very bad for a company to have monday to friday service when all the competitors have customer service 7 days a week. I remember phoning them on the weekend so I know they should be open.

Flag this to a Moderator
Message 4 of 5
3,153 Views
Former Moderator FidoMegan
Former Moderator

Re: IMEI check if provided by fido or after market.

Hi @tahang

 

Welcome to the Community! 

 

Our customer service is indeed open. You can check out our hours here

 

I can also send you a PM to check that out for you. 

 

Let me know. Smiley 



Flag this to a Moderator
Message 5 of 5
3,151 Views