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Blacklisted IMEI

Tomiwa333_5
I'm a Participant Level 1
I'm a Participant Level 1

hi, does Fido blacklist imei due to a Non-payment?

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Tomiwa333_5,

 

  Welcome to the community!

 

  No, only a customer can request an IMEI to be blacklisted. If an account has defaulted, all costs are charged to the account. If the payments remain unpaid, the account would go into collections (see here).

 

  Are you having issues with your device? Are you having difficulties paying? If you're having difficulties paying, you might consider contacting the credit operations team to make a payment arrangement.

 

Hope this helps 😀

 

Cheers