Huawei P10 and P10 plus

Reply
I'm a Contributor Level 1 JoelRR
I'm a Contributor Level 1

Huawei P10 and P10 plus

Why do not I still receive the new Android 9 software? On my Huawei P10 Plus, if it has already been released since April 24

Accepted Solution

Re: Huawei P10 and P10 plus

 

Hey,

 

We wanted to let you all know that we've just heard back from Huawei and anyone with a P10 will receive the Android P update by June 5, and those with a P10+ will receive it by May 30.

 

It will be paired with the May SMR, which is the most recent update.

 

Thanks everyone for your patience!

View solution in context
Flag this to a Moderator
Message 1 of 53
4,401 Views
I'm a Contributor Level 1 Minh12
I'm a Contributor Level 1

Re: Huawei P10 and P10 plus

I got my pie update too. So far so good, it is very smooth compared to oreo

Flag this to a Moderator
Message 31 of 53
1,072 Views
I'm a Participant Level 2 badcceb
I'm a Participant Level 2

Re: Huawei P10 and P10 plus

Hi there, do you know when the P10 is going to receive this update?  The VTR-L09 model?  Appreciate any input.

Flag this to a Moderator
Message 32 of 53
1,058 Views
I'm a Contributor Level 1 Popper
I'm a Contributor Level 1

Re: Huawei P10 and P10 plus

I still haven't received the Android Pie update for my Huawei P10. I am curious if anyone has received the update on the standard Huawei P10 not the Plus model?

Flag this to a Moderator
Message 33 of 53
1,039 Views
I'm a Participant Level 3 CadErik
I'm a Participant Level 3

Re: Huawei P10 and P10 plus

Got my P10 (VTR-L09) update yesterday... Surprised it has not rolled out yet to everybody...

 

Flag this to a Moderator
Message 34 of 53
1,031 Views
Moderator
Moderator

Re: Huawei P10 and P10 plus

Hey everyone!

 

The update should be fully rolled out. If you did not get it, can you let us know if your phone is a Fido or Rogers device?

 

If it is and you did not get the update let us know and we'll send you a PM to gather more info!

 

 



Flag this to a Moderator
Message 35 of 53
1,009 Views
I'm a Participant Level 2 badcceb
I'm a Participant Level 2

Re: Huawei P10 and P10 plus

Hi there - my device is a FIDO device.  I have not received the update, and have checked at least three times this morning, but still no update.  It is a P10 - VTR-L09.  Please PM me and let me know what I can do.  Smiley

Flag this to a Moderator
Message 36 of 53
1,006 Views
I'm a Contributor Level 1 Popper
I'm a Contributor Level 1

Re: Huawei P10 and P10 plus

@FidoNickMy device was purchased from Fido online but I'm not sure if both Fido and Rogers phones come from the same distribution center? I still haven't received the update on my Huawei P10.

Flag this to a Moderator
Message 37 of 53
992 Views
I'm a Contributor Level 1 BuckChorris
I'm a Contributor Level 1

Re: Huawei P10 and P10 plus

Hey @FidoNick , no update yet on my P10 either 😐

My current version is : VTR-L09 8.0.0.327(C654), Android security patch is Nov. 5th 2018.

 

Flag this to a Moderator
Message 38 of 53
941 Views
Highlighted
I'm a Participant Level 2 fido6672
I'm a Participant Level 2

Re: Huawei P10 and P10 plus

I have two p10's that still have not received the update as well

Flag this to a Moderator
Message 39 of 53
896 Views
Moderator
Moderator

Re: Huawei P10 and P10 plus

Hey @fido6672,

 

I'll send you a PM to look into it. Talk soon!

 

 



Flag this to a Moderator
Message 40 of 53
884 Views
Moderator
Moderator
Solution

Re: Huawei P10 and P10 plus

 

Hey,

 

We wanted to let you all know that we've just heard back from Huawei and anyone with a P10 will receive the Android P update by June 5, and those with a P10+ will receive it by May 30.

 

It will be paired with the May SMR, which is the most recent update.

 

Thanks everyone for your patience!



Flag this to a Moderator
Message 41 of 53
880 Views
I'm a Contributor Level 1 JoelRR
I'm a Contributor Level 1

Re: Huawei P10 and P10 plus

hello good morning, a question already in China was released the beta of Android 9.1 for the would be P 10 in a few days will be official for the whole world if there is no problem, Fido also gives us that update?

Flag this to a Moderator
Message 42 of 53
775 Views
MVP
MVP

Re: Huawei P10 and P10 plus

Hello JoelRR,

 

  Beta versions are not released to the general public as they are still being tested. People who wish to participate with the testing process need to enroll for the beta program. To do so, you would need to download the Huawei Beta Club app (see here and here).

 

  As such, mobile providers won't be providing the Emui 9.1 beta update.

 

Hope this helps 😀

 

Cheers

 



Flag this to a Moderator
Message 43 of 53
765 Views
I'm Qualified Level 1
I'm Qualified Level 1

Re: Huawei P10 and P10 plus

You probably can't use the beta version of emui 9.1.. This seems to be available only for European and Asian users. You can dload the beta app but you can't get access to the necessary Huawei Mobile Services. 

Flag this to a Moderator
Message 44 of 53
744 Views
I'm a Participant Level 2 younj
I'm a Participant Level 2

Re: Huawei P10 and P10 plus

Since the update to EMUI 9 on Huawei P10, the phone has problems in displaying the menu info. For Example I go in the mobile network section, and just see a white menu. See Attached picture.

There are a lot of menus I cannot see.

Thanks for the help.

 

Screenshot_20190605_161838_com.android.phone.jpg

Flag this to a Moderator
Message 45 of 53
719 Views