Hello again,
Sorry to hear it is still not working on this phone. Have you been able to verify which bands/frequencies your phone can actually access? I recently found some other specifications which suggest that version only has one compatible '3G' band/frequency and no compatible LTE bands or frequencies (see here). It's even possible your phone's specifications do not match either site.
Are you having this issue everywhere or only at certain locations? As mentioned previously, coverage depends on corresponding bands/frequencies at your surrounding towers. In addition, other factors -- ie distance from towers, potential signal interference, the band or frequency to which the phone is connected, etc -- can affect data transmission, including MMS. I remember one of my previous phones also only had a single '3G' band. It worked perfectly for voice calls and SMS. However, every time I received a MMS, I had to drive across town to get a better connection before it would download. Have you considered trying to get closer to a cellular tower to see if it might help?
Hope this helps 
Cheers
Hello Pink2018,
Welcome to the community!
Firstly, do you know the band/frequency specifications for the phone? Since it is the M320K version, it likely has different specifications than the Canadian M320G version. The only specifications I could find for the M320K are:
| GSM | 850, 900, 1800, 1900 | |
| WCDMA | 850, 900, 1900, 2100 | |
| LTE | 700, 850, 900, 1800, 2100, 2600 | |
| TD-LTE | 2300 |
Taken from here.
Judging by those specifications, that phone would have all of the compatible bands/frequencies for 2G and '3G'.
With regards to LTE, that phone likely has one or two compatible bands/frequencies. The 700MHz may be compatible depending on the band it uses. You can verify the compatible bands/frequencies here. You should note that coverage depends on corresponding bands/frequencies on your surrounding cellular towers. Not all towers use all of the bands/frequencies. You can get an idea of your surrounding area towers here.
Are you able to send regular SMS? I understand you verified the MMS settings. Were the settings you looked up the same as the ones provide here? Have you verified that data is enabled on the phone? Data does need to be enabled to send/receive MMS.
Are you able to use other data (ie internet browsing or email) without Wifi? Since the target market for that phone version is not Canada, have you tried to enable roaming data? Some phones from abroad might think they are roaming even though they are using a local SIM.
Have you verified the SMS message centre number? It should be: 514-993-1123 (see here).
Hope this helps
Cheers
Hello again,
Thank you for the additional information!
Pink2018 wrote:...The only setting that is built-in on my phone are:
MCC 302
MNC 370
...
Those two settings are simply the network identifiers for Fido (mobile country code (MCC) 302: Canada; mobile network code (MNC) 370: Fido). Are those settings found in the access point name (APN) the phone is using? If it is, could you add:
- MMSC: http://mms.fido.ca
- MMS Proxy: 205.151.11.13
- MMS Port: 80
to the APN? If your phone does not allow you to edit the APN, you could add another APN (see here).
Hope this helps
Cheers
Hello again,
In addition to trying to send/receive MMS with Wifi disabled, have you tried to disable LTE on the device? Since you do not have any data with your plan, connecting to the LTE network would not necessarily be beneficial. It might help sending and/or receiving MMS.
Additionally, if your phone's Network mode has a Global setting, it might help to switch it to GSM/UMTS(WCDMA)/LTE. If that doesn't help, then you could try GSM/UMTS(WCDMA) only.
Hope this helps
Cheers
Hey Pink2018!
Are you connected to Wifi when you try to send an MMS? Also, are you able to send MMS if you put your SIM card in another phone?
Let us know!
