Fido's SIM network unlock PIN

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Fido's SIM network unlock PIN

Hello!

I am trying to unlock my Samsung S7 that I have acquired from Fido. I first put the unlock code, it shows "Network unlock successful.". Then it asks for the SIM network unlock PIN. I have called Fido and they provided me with two codes 3436 or 2995, however, none of them is working. After 3 tentatives the phone goes back to the unlock code process and it repeats over again.

Can someone please help me? Am I doing it correctly? 

Accepted Solution

Re: Fido's SIM network unlock PIN

Ok, I had my problem solved now by trying different steps. I will register it here because it may help other users in the future.

 

1 - When I first tried to unlock my Fido Samsung S7 to use another carrier, the unlock code provided by Fido didn't work. The device asked for a Master unlock code. After that, Fido provided me with a second unlock code given by Samsung (it took 3 days to arrive).

 

2 - Now, with the two codes in hand I finally succeed to unlock my mobile following these steps: 1) I put another SIM card (different carrier) on my phone and turned it off and on. 2) when it asked for the Master unlock code I inserted the second unlock code given by Samsung (via Fido) and it showed "Network unlock successful." and right way asked for a 3) SIM network unlock PIN, in which I used the first unlock code provided by Fido, 8 digits, and not the 4 numbers that the customer service had suggested. It worked!

 

I hope my explanation was clear. Maybe this case is unique, but it took in total 5 days to be solved, and I felt that Fido service wasn't properly informed to deal with that. 

 

View solution in context
Flag this to a Moderator
Message 1 of 8
6,636 Views
Highlighted
Former Moderator
Former Moderator

Re: Fido's SIM network unlock PIN

Hey @donny10

 

At the moment it asks you for the unlock PIN, is the Fido SIM still in the phone? 

 

Thanks for clarifying Smiley 



Flag this to a Moderator
Message 2 of 8
6,628 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Fido's SIM network unlock PIN

Hi @FidoRanya no, when I am attempting to unlock my cellphone I am using another carrier SIM card.

Flag this to a Moderator
Message 3 of 8
6,625 Views
Highlighted
Former Moderator
Former Moderator

Re: Fido's SIM network unlock PIN

In this case you would need to ask that carrier for their SIM network unlock PIN @donny10 Smiley



Flag this to a Moderator
Message 4 of 8
6,621 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3
Solution

Re: Fido's SIM network unlock PIN

Ok, I had my problem solved now by trying different steps. I will register it here because it may help other users in the future.

 

1 - When I first tried to unlock my Fido Samsung S7 to use another carrier, the unlock code provided by Fido didn't work. The device asked for a Master unlock code. After that, Fido provided me with a second unlock code given by Samsung (it took 3 days to arrive).

 

2 - Now, with the two codes in hand I finally succeed to unlock my mobile following these steps: 1) I put another SIM card (different carrier) on my phone and turned it off and on. 2) when it asked for the Master unlock code I inserted the second unlock code given by Samsung (via Fido) and it showed "Network unlock successful." and right way asked for a 3) SIM network unlock PIN, in which I used the first unlock code provided by Fido, 8 digits, and not the 4 numbers that the customer service had suggested. It worked!

 

I hope my explanation was clear. Maybe this case is unique, but it took in total 5 days to be solved, and I felt that Fido service wasn't properly informed to deal with that. 

 

Flag this to a Moderator
Message 5 of 8
6,621 Views
Highlighted
Former Moderator
Former Moderator

Re: Fido's SIM network unlock PIN

Thanks for letting us know @donny10



Flag this to a Moderator
Message 6 of 8
6,608 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Fido's SIM network unlock PIN

Flag this to a Moderator
Message 7 of 8
1,722 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: Fido's SIM network unlock PIN

Hello Sonnyjames,

 

  Welcome to the community!

 

  Are you having an issue with your iPhone? If  you are, could you please elaborate a little on what issue you're having? Are you trying to unlock your iPhone?

 

Hope this helps 😀

 

Cheers

 


Flag this to a Moderator
Message 8 of 8
1,705 Views