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Email recieve wont send

tjspoker2
I'm a participant level 2
I'm a participant level 2

New phone Samsung A5 receives work emails fine but won't send or respond to them. Old S5 was no problem

 

 

***Edited to add labels***

3 REPLIES 3

FidoMegan
Former Moderator
Former Moderator

Hey @tjspoker2

 

Did any of the suggestions provided help? Let us know! Smiley 



FidoAmanda
Former Moderator
Former Moderator

Hey tjspoker2!

 

What's the error message you're getting?

 

Have you tried removing the email address from your device and setting it up again to see if that helps? 

 

Let us know!



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Tjspoker2,

 

  Welcome to the community!

 

  Have you verified that your new phone is using the correct SMTP settings for your email provider? Here are some SMTPs for Gmail and Hotmail. If you`re using a different email provider, you`ll have to contact them for their SMTP settings.

 

Hope this helps Smiley

 

Cheers