I have an iPhone 6. It's brand new. Every time I am talking to someone, they complain that I'm cutting in and out. It's not because of my location, as it happens when I'm driving as well as stationary. I have another iPhone 6 with a different carrier and there are no problems with it at all. Please help.
***Edited to add labels***
Solved! Go to Solution.
Thanks for joining the Community!
If this occurs everywhere, then it can be one of two things causing this; it can be the SIM card or the device itself.
We always recommend first testing out a new SIM card. You can pass by a Fido store and test your SIM in one of their phones, and if the same problem occurs then it is the SIM card that is faulty. You can also get a new SIM in store and test it on your phone for a few days. If the problem is resolved, then it is the SIM card.
If the same thing does happen with a new SIM,then the issue is with your device. If you've had it under a year, then you can pass by an Apple store and they can get it fixed for you under their one-year warranty!
Hope this helps