Dropping calls - especially after 10 min

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I'm a Participant Level 2 Unickow
I'm a Participant Level 2

Dropping calls - especially after 10 min

I've got good signal at my office (2-3 bars), but last week, I started having my calls dropped. Very frustrating as I'm using this phone for business. iPhone 6. Anyone else having this problem? I haven't had this problem over the past year, but last week and today, it seems to be getting quite a bit worse.

 

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Re: Dropping calls - especially after 10 min

The thread is about problems with the iPhone 6 dropping calls so none of this information is relevant.

 

I've found turning off LTE for voice (select Data only) seems to have resolved the problem, but will need more time to be sure.

 

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I'm a Legend Level 1
I'm a Legend Level 1

Re: Dropping calls - especially after 10 min

Hello @Unickow,

 

Welcome to the community!

 

Is the drop calls happening everywhere or just at a specific place? Would you happen to have another phone that you can put your SIM card in to see if the problem is still there? 

 

If the problem is still there I would suggest getting a new SIM card.

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I'm a Participant Level 2 Unickow
I'm a Participant Level 2

Re: Dropping calls - especially after 10 min

I don't have other phones, but I just turned  LTE to data only and reset the network. We'll see if that solves the problem.

 

 

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I'm a Contributor Level 1 peterkalicki
I'm a Contributor Level 1

Re: Dropping calls - especially after 10 min

I've been having this exact same issue and called in today to see if Fido is having network issues. I'm using an android BlackBerry not iPhone.

Thing is, if I manually switch the network to Telus or Bell or Wind, no issues.

Furthermore I get a 5 second delay when calling out, yet instant dial on the other networks (so it's definitely not a phone issue).
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Re: Dropping calls - especially after 10 min

Hey peterkalicki!

 

Are you experiencing dropped calls everywhere? When did this start happening? Have you tried activating a new SIM card?

 

Let us know!



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I'm a Contributor Level 1 peterkalicki
I'm a Contributor Level 1

Re: Dropping calls - especially after 10 min

Hi Amanda,

I had this issue a few months ago and then somehow it stopped dropping. The 3-5 second delay dialing out has been ongoing for a couple of weeks. But like I said, if I switch the network manually to Telus, bell, wind, etc manually in phone settings and call out on those networks, it dials instantly. Clearly a network issue, not a phone issue. I swapped the sim card last time and it made no difference.

On another note, do you have any idea when Fido will support the actual visual voicemail on Android again (not the voicemail to text workaround). I have the grandfathered VVM+ on my account. Also I don't get a voicemail waiting icon at all, but if I put in a Rogers sim card from my friends phone (he has the same VVM+ I have) it does show the icon (but no transcription or VVM obviously).

Also, WiFi calling is still not supported even though the IMS APN is there (yet when I tried with Rogers it worked on one call then stopped), since the IMEI's are not white listed.

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Re: Dropping calls - especially after 10 min

Hey @peterkalicki!

 

For Wi-Fi calling, it's currently supported on the following Android devices and they must be purchased from Fido:

 

- LG G4 (must be on Android 6.0 or above)

- LG G5 (must be on Android 6.0.1 or above)

- LG G6 (must be on Android 6.0 or above)

- Samsung Galaxy S6 and Samsung Galaxy S6 edge (must be on Android 6.0.1 or above)

- Samsung Galaxy S7 and Samsung Galaxy S7 edge (must be on Android 6.0.1 or above)

- Samsung Galaxy S8 and Samsung Galaxy S8+

 

At the moment, it's not available on non-Fido Androids, or Blackberry devices.

 

In terms of the voicemail and the ring delay, I'll send you a PM! 

 

 



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I'm a Participant Level 2 Unickow
I'm a Participant Level 2
Solution

Re: Dropping calls - especially after 10 min

The thread is about problems with the iPhone 6 dropping calls so none of this information is relevant.

 

I've found turning off LTE for voice (select Data only) seems to have resolved the problem, but will need more time to be sure.

 

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Re: Dropping calls - especially after 10 min

Thanks for keeping us in the loop, Unickow!

 

Keep the updates coming! Smiley

 



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