Can't receive and send MMS on Google Pixel 2

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Can't receive and send MMS on Google Pixel 2

I bought this phone last month and have been had this problem. Help me please

Accepted Solution

Re: Can't receive and send MMS on Google Pixel 2

Hello Caiachuang,

 

  Welcome to the community!

 

  Are you sure your data wasn't enabled when your HTC phone was connected to Wifi? Are you sure you were sending MMS and not using a third party messaging app?

 

  As FidoManuel noted above, it is not possible to send/receive MMS via Wifi. Data must be enabled for it to work. Note that you do not need a data plan to send/receive MMS (unless roaming), however, data needs to be enabled.

 

Hope this helps Smiley

 

Cheers

View solution in context
Flag this to a Moderator
Message 1 of 9
3,858 Views
Highlighted
Moderator
Moderator

Re: Can't receive and send MMS on Google Pixel 2

Hey @caiachuang,

 

Welcome to the Community Smiley

 

Did you get your device through us? If not, did you already set up the MMS APNs on your phone as follows:

 

MMS (Picture & Video Messaging Settings):

More info on this here.

 

Let us know Smiley



Flag this to a Moderator
Message 2 of 9
3,851 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Can't receive and send MMS on Google Pixel 2

Hi @FidoClaudia 

 

I bought it from Bestbuy and it is Fido's unlocked phone.

I set the APN which you mentioned but it's still not working.

I also find out I only can receive and send MMS with my data on and have to turn off WI-Fi.

Thank you for helping.

Flag this to a Moderator
Message 3 of 9
3,848 Views
Highlighted
Former Moderator
Former Moderator

Re: Can't receive and send MMS on Google Pixel 2

Thanks for the details @caiachuang!

That's right, in order to send an MMS, you need to use the Fido mobile data. It's possible to send them through Wi-Fi only if you're using a messaging app that needs data to work.  

Are you able to send an MMS when you're using mobile data?



Flag this to a Moderator
Message 4 of 9
3,822 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Can't receive and send MMS on Google Pixel 2

Hi @FidoManuel

Yes, I only can send and receive MMS when I use mobile data.

But I didn't have the same problem when I use HTC phone with only WI-Fi on.

Flag this to a Moderator
Message 5 of 9
3,809 Views
Highlighted
Senior MVP Senior MVP
Senior MVP
Solution

Re: Can't receive and send MMS on Google Pixel 2

Hello Caiachuang,

 

  Welcome to the community!

 

  Are you sure your data wasn't enabled when your HTC phone was connected to Wifi? Are you sure you were sending MMS and not using a third party messaging app?

 

  As FidoManuel noted above, it is not possible to send/receive MMS via Wifi. Data must be enabled for it to work. Note that you do not need a data plan to send/receive MMS (unless roaming), however, data needs to be enabled.

 

Hope this helps Smiley

 

Cheers


Flag this to a Moderator
Message 6 of 9
3,803 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Can't receive and send MMS on Google Pixel 2

I am sure I wasn't use the third party and the data was off. I went to Fido they told me they change the setting of sending MMS which needs data on.

Flag this to a Moderator
Message 7 of 9
3,769 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Can't receive and send MMS on Google Pixel 2

For anyone having this issue, I resolved mine by:

 

1) make sure data is on 

2) set your texting app to auto retrieve MMS messages

3)turn off data saver that might be inhibiting your texting app's functionality

3) MOST IMPORTANT: in the APN settings, under APN protocol,  select ipv4.  When mine is either set to ipv4/ipv6 or ipv6,  I have the exact symptoms mentioned above.  The second I switch back to ipv4, my MMS messages send and receive instantly!

 

Hope this helps

Flag this to a Moderator
Message 8 of 9
3,393 Views
Highlighted
Former Moderator
Former Moderator

Re: Can't receive and send MMS on Google Pixel 2

Hey Curtisy! 

 

Welcome to the Community! 

 

Thanks for sharing. Smiley That info will definitey help out everyone here! 



Flag this to a Moderator
Message 9 of 9
3,386 Views