I am in the same situation as Jess. Upgrade the phone less than a year ago but the problem has resumed: dropped call, dropped sound (people cannot hear me but I can hear them), poor sound quality during calls... Was a solution found for you @Jess771 ?
Dropped calls are never great to experience. We'd be more than happy to look into this! Please reach out to our customer care service. They can be reached via the phone or live chat here. If you prefer us to PM you over here, let me know. 😊