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Calls disconnects and with no sound

Jess771
I'm a Participant Level 2
I'm a Participant Level 2

I paid my bill and my Samsung phone is still disconnecting omce i make a call after only a couple seconds, I've updated it and still the same problem. Help!!!!

5 REPLIES 5

aclevert
I'm a Participant Level 1
I'm a Participant Level 1

I am in the same situation as Jess. Upgrade the phone less than a year ago but the problem has resumed: dropped call, dropped sound (people cannot hear me but I can hear them), poor sound quality during calls... Was a solution found for you @Jess771 ?

FidoLony
Moderator
Moderator

Hey @Jess771,

 

Welcome to the community!

 

Dropped calls are never great to experience. We'd be more than happy to look into this! Please reach out to our customer care service. They can be reached via the phone or live chat here. If you prefer us to PM you over here, let me know. 😊



Jess771
I'm a Participant Level 2
I'm a Participant Level 2

Hi @FidoLony,

 

Thanks for the advice, I will contact them via live chat in a few minutes.

 

Jess771
I'm a Participant Level 2
I'm a Participant Level 2

I might take need to take you up on your offer to PM as Live Chat seems to be unavailable to me. 

Hey @Jess771, what do you mean by unavailable? 

 

Is there an error message of some sort?