Brightstar-fidos insurance

[Kiviodea]

Just want to let everyone know that you should not pay the extra to get your phone insured by fido.

I had a tiny crack on my screen which has gotten worse so i called to get it fixed. They told me call brightstar. 

Who have now told me they wont fix the screen because its been more than 60 days. So i pay fido every month for nothing!!!!!

[FidoRanya]

Hey @Kiviodea , 

Welcome to the Community!

That's not the experience we want you to have that's for sure. 

Can you tell me more about the request you made? Was the issue the fact that the initial tiny crack had happened 60 days prior to the phone getting worse?

Thanks!