Blacklisted IMEI

Blacklisted IMEI

Blacklisted IMEI

SOLVED
Tomiwa333_5
I'm a Participant Level 1

Blacklisted IMEI

hi, does Fido blacklist imei due to a Non-payment?

Accepted Solution

Re: Blacklisted IMEI

Solved by Senior MVP Senior MVP

Hello Tomiwa333_5,

 

  Welcome to the community!

 

  No, only a customer can request an IMEI to be blacklisted. If an account has defaulted, all costs are charged to the account. If the payments remain unpaid, the account would go into collections (see here).

 

  Are you having issues with your device? Are you having difficulties paying? If you're having difficulties paying, you might consider contacting the credit operations team to make a payment arrangement.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Tomiwa333_5,

 

  Welcome to the community!

 

  No, only a customer can request an IMEI to be blacklisted. If an account has defaulted, all costs are charged to the account. If the payments remain unpaid, the account would go into collections (see here).

 

  Are you having issues with your device? Are you having difficulties paying? If you're having difficulties paying, you might consider contacting the credit operations team to make a payment arrangement.

 

Hope this helps 😀

 

Cheers