Blacklisted IMEI

[Tomiwa333_5]

hi, does Fido blacklist imei due to a Non-payment?

[Tomiwa333_5]

Hello Tomiwa333_5,

  Welcome to the community!

  No, only a customer can request an IMEI to be blacklisted. If an account has defaulted, all costs are charged to the account. If the payments remain unpaid, the account would go into collections (see here).

  Are you having issues with your device? Are you having difficulties paying? If you're having difficulties paying, you might consider contacting the credit operations team to make a payment arrangement.

Hope this helps 😀

Cheers

[Cawtau · Accepted solution]

Hello Tomiwa333_5,

  Welcome to the community!

  No, only a customer can request an IMEI to be blacklisted. If an account has defaulted, all costs are charged to the account. If the payments remain unpaid, the account would go into collections (see here).

  Are you having issues with your device? Are you having difficulties paying? If you're having difficulties paying, you might consider contacting the credit operations team to make a payment arrangement.

Hope this helps 😀

Cheers