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Android message of google pixel 2.

nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

I have an unlocked google pixel 2 and i am not able to use goole chat feature. When ever i try it pops up as will notify and this has been there for last few months. Can someone help?

18 REPLIES 18

FidoPhilippe
Moderator
Moderator

Hey @nirajdas!

 

Do you still need help with that?



nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

yes i do 

No worries!

 

Let's take a look at this together, which Google chat feature are you referring to? Or more precisely, which mobile app are you trying to use?

 

Are you also able to share with us a screenshot of the pop up message? Keep us updated Smiley



nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

Phone Google pixel 2 

Carrier fido 

Phone purchased from koodo but can use volte and wifi calling 

I am talking about the RCS 

nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

Screenshot_20181128-013615.png

 

 

Hello @nirajdas Smiley

I'm sending you a PM now to get this looked into. Talk to you soon.

 

 

 



nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

still no solution fot this

I never experience any issues with the app and I loaded it on so many phones.

 

Try starting the phone in safe mode and see if you can get it to load. It is possible another app is causing the problem.

 

You can get instructions on booting your Pixel phone into safe mode here.



lohith78
I'm a Participant Level 2
I'm a Participant Level 2

Screenshot_20181212-160443.png

 

 

Hey @lohith78,

 

We're looking into it on our side, I've sent you a PM Smiley

 

 



nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

hey just curious 

did you buy the phone from fido. 

is this pixel 2 

nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

GOT SAME 

lohith78
I'm a Participant Level 2
I'm a Participant Level 2

Screenshot_20181212-214555.png

 

Try this.

It worked for me.

nirajdas
I'm a Contributor Level 1
I'm a Contributor Level 1

Worked

lohith78
I'm a Participant Level 2
I'm a Participant Level 2

Even I have the same problem!

Please help me. Thank you!Screenshot_20181211-213906.png

 

@nirajdas and @lohith78 try clearing the app cache and disable your WiFi and then retry the app and see if it works.



Thanks for reaching out! 

 

I'm sending you a PM right now @lohith78



FidoPhilippe
Moderator
Moderator

Hey @nirajdas! I hope you're doing well. Smiley

 

I'll see what we can do to help, but I need you to clarify which chat feature you're referring to.

 

Are you talking about the Hangouts app?