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24 month Pulse Plan, Buying a Phone

I'm a contributor level 1
I'm a contributor level 1

I have an iPhone 7, I bought it via a pulse plan in October 2016. I paid a lump sum, and I think I paid $25 a month for 2 years to pay it off over 2 years. The plan finished in October 2018. Why didn't my bill reduce by $25 as I have paid the phone off. You owe me 21 months at $25 = $525. I missed out on the iPhone 8, X, XS and now fancy the 11.


Senior MVP Senior MVP
Senior MVP

Hello AndrexT,


  Your Pulse Plan is a subsidised plan. Many mobile providers used a subsidised model for their contract devices. This model is different from a tab or financed model or the more recently available leasing model.


  With the subsidised model, the subsidy is incorporated into the plan (ie small, large, etc). Since the subsidy is incorporated into the plan, your plan does not automatically switch to a BYOP plan at the end of a contract (see here). It remains your previous plan, should you wish to subsidise another device. It is not possible to merely remove the device cost from those plans. If you did not wish to subsidise another phone, you would have to switch to a BYOP plan which is in-market at the time you decide to switch.


  That said, you should note that Fido has now switched from their subidised plans to a financed payment program for new devices. That is, the cost of devices is now separate from the cost of services. Once the payments have competed with the new program, your only remaining monthly costs would be for services.


  Some of the old subsidised plans are not compatible with the new financed model. You might need to switch to a new plan in order to finance a new phone. On the other hand, you would be able to keep your current plan if you purchased your new phone outright.


Hope this helps 😀





I'm a contributor level 1
I'm a contributor level 1

Thank you for the comprehensive explanation and the link. I don't recall getting emails when the contract ended, but I will check.

I'm a contributor level 1
I'm a contributor level 1

No emails apart from the offer of getting an iPad and one other offering me an iPhone XS for $0. Nothing specifically to say, "your contract has come to an end and these are your choices".

Hey @AndrexT


Although an automatic email isn't sent when your agreement is over, the end date of the agreement as well as the remaining subsidy balance of the device is always displayed on your online account or via the My Account app. Smiley

Let us know if you have any other questions!